Software helps provide timely customer service.March 21, 2008 -
Providing single point of access to relevant information and applications in personalized environment, iSupport helps maximize retention of customers, partners, and suppliers. Program features benefits such as service categorization, flexible process modeling, and case lifecycle management. Users can track issues from original service request through resolution. Five modules include Contact Center, Service Dispatch, Service Knowledge Base, Support Center, and Reporting and Analysis.
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Original Press release
4CS, Inc
1201 7th Street
East Moline, IL, 61244
USA
4CS Announces New iSupport Product Release at Warranty Chain Management Conference in San Diego
SAN DIEGO, March 6 - 4CS, Inc., a leading provider of Service Lifecycle Management (SLM) solutions, is pleased to announce its newest product, iSupport.
4CS iSupport software helps increase retention of customers, partners, and suppliers by providing a single point of access to all relevant information and applications in a personalized environment. iSupport is comprised of 5 modules, including a Contact Center, Service Dispatch, Service Knowledge Base, Support Center, and Reporting & Analysis.
iSupport features such benefits as service categorization, flexible process modeling, and case lifecycle management. Users can track issues from the original service request through resolution.
Ashok Kartham, 4CS President and CEO, stated, "iSupport embodies our expansion into the service universe. 4CS is proud to offer such a strong tool with interactive ties to all of our product line."
Bill Fitzgibbons, Director Global Dealer Technical Support for AGCO, said, "We want our customers to have as positive an experience with our products as we can provide. We are striving to eliminate downtime for our customers and provide complete satisfaction with AGCO products in which they have invested. We want more of our dealers' business, but we must earn it by providing them timely, accurate technical information via value-add tools and systems. We believe the solutions 4CS offers will help us achieve our goals."
Fitzgibbons noted, "iSupport is a key component in our technical Support strategy and a pillar that we will build on. The ultimate goal in the technical support business is to 'fix a problem before it happens.' AGCO is enhancing its current practices by putting tools in place to assist with problem identification, root cause analysis, determining concern resolutions and improving our products. We will utilize 4CS iSupport as one of our early warning system tools to shorten the cycle time from failure to fix."
Gene Weber, 4CS Partner, Automotive and Aerospace, stated, "4CS iSupport is a robust software solution that enables our customers to manage and share technical support information globally. We feel we are well positioned to affect positive change. 4CS and the iSupport software solution is an excellent combination to enhance dealer and customer satisfaction now and in the future. We are pleased to have this opportunity to help bring enhanced value to the market by way of iSupport."
4CS is a leading provider of Service Lifecycle Management (SLM) solutions. The 4CS SLM applications provide proactive and collaborative service solutions that enable business to meet changing needs throughout the customer's life, concentrating on the post-sale or aftermarket stages.
For more information, visit http://www.4cs.com/ or call 800.709.8773
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