Software facilitates field service delivery management.
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Press Release Summary:
Used for fulfillment of field service delivery, Web-based ETAdirect v3.01 lets companies manage their mobile workforce while optimizing customer service. It requires no installation and combines mobile workforce management with interactive customer communications. Utilizing Ajax (asynchronous JavaScript and XML) technology, software promotes usability, interactivity, and speed by requiring fewer screen changes. Field employees can access TOA customer support 24/7.
Original Press Release:
TOA Technologies Releases ETAdirect 3.01
Latest Product Improves Usability to Further Decrease Training and Implementation Time
DENVER, June 22 -- TOA Technologies today announced the release of their ETAdirect 3.01 service fulfillment solution, which features a number of user interface upgrades to further enhance usability and continue to reduce training time.
ETAdirect 3.0 was the first truly holistic software application suite for fulfillment of field service delivery management, offering companies worldwide a better way to manage their mobile workforce while dramatically improving customer service. The software, which is 100 percent Web-based and requires no installation, combines the most advanced mobile workforce management technology available with interactive customer communications.
Version 3.01 takes advantage of Ajax (asynchronous JavaScript and XML) technology to provide an even greater usability, interactivity and speed than earlier versions. Tasks require fewer screen changes than before, which makes the system both faster and even easier to use than previous versions. Additionally, users are able to reach a high level of proficiency with ETAdirect 3.01 faster than ever before, which further reduces training time and enhances ROI.
"ETAdirect has always been the most easy-to-use field management solution available, and we're confident this release will allow us to continue to build on our lead in usability and functionality," said Yuval Brisker, TOA CEO. "Most legacy workforce management programs require several days of training -- lost work time and productivity. By contrast, ETAdirect 3.01 takes just a couple of hours to learn. Field representatives can learn the system in the morning and use it in the field for the remainder of that same day," he added.
The improvements to this release were implemented as a result of customer research among existing users. TOA solicited comments from current users and integrated those comments and requests in the latest release.
Unlike legacy mobile workforce management systems, ETAdirect 3.01 leverages the Internet to increase flexibility and reduce costs, as well as dramatically reduce staff training time. Field employees can also access TOA's customer support 24 hours a day, seven days a week, eliminating the need for many calls to local office personnel, further improving efficiency.
Companies that have implemented previous versions of ETAdirect have seen an immediate return on investment through improved routing and scheduling, fewer missed customer appointments and superior job tracking and reporting.
All current ETAdirect 3.0 customers will migrate to 3.01 free of charge. Since the product is Web-based, no software installation or hardware purchase is required by current customers.
About TOA Technologies
Headquartered in Cleveland, Ohio, TOA Technologies develops innovative software solutions that streamline the mobile work environment and improve the quality and accuracy of service information companies provide to their customers. TOA's ETAdirect 3.0 Solution offers unparalleled cost savings over legacy systems while allowing companies to achieve dramatic productivity gains and improved customer service. For more information, please visit www.toatech.com
CONTACT: Doyle Albee of Metzger Associates, +1-303-786-7000, ext. 2203, doyle@metzger.com for TOA Technologies
