Software enhances customer relationship manangement.July 24, 2006 -
SSA Sales v7.0 and SSA Service v7.0 provide companies with tactical and strategic solution to improve current and future sales, service, and marketing technology deployments. Comprehensive 360° view of each customer is provided with shared customer and product list streamlining sales quotation, order creation, and service processes. Integration to SSA ERP(LN)(TM) enterprise resource planning solution is included.
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Original Press release
SSA Global
500 W. Madison
Chicago, IL, 60661
USA
SSA Global Introduces Enhanced CRM Solution
CHICAGO, June 14 / -- SSA Global (NASDAQ:SSAG), a leading global provider of enterprise business software and services, today announced the general availability of SSA Sales 7.0 and SSA Service 7.0, a major enhancement to the company's suite of customer relationship management solutions, SSA CRM, powered by E.piphany(R).
The enhanced solution provides companies with a tactical and strategic solution to improve current and future sales, service and marketing technology deployments. The solution provides a comprehensive 360 degree view of each customer by providing a shared customer and product list that streamlines the sales quotation, order creation and service processes. SSA Sales 7.0 and SSA Service 7.0 provide integration to SSA ERP(LN)(TM), one of the SSA Global(TM) flagship enterprise resource planning solutions.
"SSA Sales 7.0 and SSA Service 7.0 were developed in direct response to our customers' demands for enhanced technology that helps improve their ability to measure, predict and increase sales and service performance," said Cory A. Eaves, chief technology officer, SSA Global. "SSA Sales 7.0 and SSA Service 7.0 leverage SSA Open Architecture, the SSA Global services-oriented architecture to enable integration with existing and future systems."
SSA CRM, which includes SSA Sales, SSA Service and SSA Marketing, is at the forefront of enabling leading organizations across the world to maximize the value of their customer relationships. SSA CRM provides companies with the ability to increase revenue per user; improve customer retention, enhance cross-sell effectiveness, deliver better customer service and effectively manage customer interactions across multiple channels. In April 2006, SSA Global launched SSA Marketing 7.0, an industry leading marketing solution, which helps companies optimize interactions with customers across multiple inbound and outbound channels.
About SSA Global
SSA Global (NASDAQ:SSAG) is a leading provider of enterprise business software for mid-sized and large organizations, primarily in select manufacturing, consumer and services industries. The company's software solutions include enterprise resource planning, financial management, human capital management, corporate performance management, customer relationship management, product lifecycle management, supply chain management and supplier relationship management. Headquartered in Chicago, SSA Global has over 50 locations worldwide and its product offerings are used by customers in over 90 countries. For additional information, visit the SSA Global web site at http://www.ssaglobal.com/.
SSA Global. All rights reserved.
SSA Global is the corporate brand for product lines, and subsidiaries and affiliates of SSA Global Technologies, Inc. Other products mentioned in this document are registered, trademarked or service marked by their respective owners.
SSA, SSA Global, SSA Global Technologies, forward faster and other SSA Global products and services mentioned herein as well as their respective logos are either registered trademarks or trademarks of SSA Global in the United States and/or other countries.
CONTACT: Investor, Dawn Drella, +1-312-474-7694, or dawn.drella@ssaglobal.com , or Press, Maria Diecidue, +1-312-258-6000, or maria.diecidue@ssaglobal.com , both of SSA Global; or Scott Goldberg of Edelman, +1-312-297-7414, or scott.goldberg@edelman.com
Web site: http://www.ssaglobal.com/
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