Software customizes customer service management systems.April 23, 2008 -
Business Process Engine is SOA-based solution that automates labor-intensive processes, including fixed-line and broadband provisioning, sales order processing, and e-commerce order fulfillment. Provider can encapsulate key business processes, such as new subscriptions or contract upgrades, into individual reusable modules. It automatically creates new customer records or updates inventory levels in real-time and is available standalone or preintegrated within diseMP.
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Original Press release
Martin Dawes Systems
Network House, Cinnamon Park
Warrington, ,
United Kingdom
Martin Dawes Systems Unveils Business Process Engine to Support Faster Time to Market for New Services
WARRINGTON, England, April 17/ / -
- New SOA-based product reduces costs per transaction, accelerates order fulfilment and enhances customer satisfaction
Martin Dawes Systems, an international provider of billing, customer care and business assurance solutions for the communications market, today announced the launch of its Business Process Engine (BPE), a new SOA-based solution for service providers who want to customise their customer service management systems.
The latest addition to the Martin Dawes Systems product family, BPE is a fully customizable solution that dynamically and efficiently automates labour-intensive processes, including fixed-line and broadband provisioning, sales order processing and e-commerce order fulfilment. Using BPE will help service providers achieve their goal of bringing complex offerings to market much faster, more cost-effectively and successfully.
Based on a Service-Orientated Architecture (SOA), BPE allows a service provider to encapsulate key business processes, such as new subscriptions or contract upgrades, into individual reusable modules. Customer service agents can activate and link these together using a graphical interface, quickly and easily automating complex functions. This delivers considerable operational benefits with the costs per transaction significantly reduced because processes are much more streamlined and require less manual intervention to complete routine tasks.
The modularity of the BPE relieves the pressure on service providers who must customise their subscriber management systems to keep pace with a succession of new product and service roll-outs. BPE allows for the rapid adaptation of processes to take account of changing business requirements and the strategic migration of systems.
Designed to be integrated with third party systems, BPE automatically performs a range of data integration functions, such as creating new customer records or updating inventory levels in real-time. Combined with how it tracks individual orders using the administrative console view, customer service agents can use BPE to simplify common and complex tasks such as identifying the status of an order through to doing a credit check.
BPE is available as a standalone product or pre-integrated within diseMP, the widely used end-to-end subscriber management solution from Martin Dawes Systems.
Gary Steen, Technology Director, Martin Dawes Systems said: "Operators have to bring new services and products to market much faster than ever before. And with each new service innovation, a positive customer experience must be delivered every time or the marketing opportunity is lost. Achieving this presents a real challenge and one that BPE is built to overcome by enabling operators to adapt processes and system without compromising on service quality and systems integration. As an SOA-based solution, BPE is another demonstration of how Martin Dawes Systems is committed to developing innovative solutions that resolve the day to day customer management and operational issues affecting service providers."
Source: Martin Dawes Systems
Grant Butler Coomber, +44-(0)-208-322-1922, mdsuk@gbc.co.uk, for Martin Dawes Systems
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