Software aligns service parts and workforce management.May 9, 2006 -
Designed to provide closed-loop strategic service management solution across technicians and service parts, Servigistics Workforce Management combines service planning methodologies, configurable metrics, and alerting business logic with scaleable open architecture on single data model. Software includes Service Planner, Service Command Center, Exception-Driven Workflow, and Integration Gateway. Solution can be implemented behind company's firewall or as on-demand solution.
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Original Press release
Servigistics, Inc.
4885 Olde Towne Parkway, Suite 50
Marietta, GA, 30068
USA
Servigistics Announces Workforce Management Solution; Expands Solution Footprint to Enable Strategic Service Management
Solution aligns the management of service parts planning and pricing with workforce management to minimize service costs and maximize customer satisfaction
ATLANTA, April 4 / -- Servigistics, the leading service parts management and pricing solution provider, today announced the availability of the Servigistics Workforce Management solution. Developed to forecast, plan and monitor field service technicians, Servigistics Workforce Management works in concert with the company's service parts planning and pricing solutions to provide the only strategic service management solution that manages service technicians, service parts and service part prices together in order to reduce costs and improve service levels.
Servigistics Workforce Management includes the following key features:
o Service Planner: Applies Servigistics' proven service planning and forecasting technology and domain expertise to forecast work orders and technicians, and provide recommendations for hiring and training plans. Workforce forecasting and planning can also be shared collaboratively with service delivery partners.
o Service Command Center: Provides global, real-time, closed-loop visibility into the status of all service calls and exceptions and manages customer commitments with technician and service part availability, options and status.
o Exception-Driven Workflow: Coordinates actions of dispatchers, technicians, field managers, third party logistics providers and outsourced partners and customers, and issues alerts to key stakeholders based on policy and security thresholds defined by the user.
o Integration Gateway: Supports integration and data normalization from multiple source business systems and provides a comprehensive, flexible and open bi-directional interface for data transfer.
o Delivery Options: Servigistics Workforce Management can be implemented behind a company's firewall or as an on-demand solution.
"More leading companies are recognizing the benefits of aligning their service parts and service technician planning and forecasting to achieve higher first-call resolution rates, SLA compliance rates and serviceable asset uptime and availability," said Mark Vigoroso, Vice President of Service Chain Management Research at the Aberdeen Group.
Specifically designed to provide a commitment-centric, closed-loop strategic service management solution across technicians and service parts, Servigistics Workforce Management combines proven service planning methodologies, configurable metrics and alerting business logic, and a flexible, scaleable and open architecture on a single data model to offer the most powerful solution for today's complex service operations. Servigistics Workforce Management clients typically recognize improvements in first-pass fix rates as well as improved planning, visibility and service level agreement (SLA) compliance.
"Service is becoming increasingly strategic for leading companies around the world," said Eric Hinkle, Servigistics CEO. "As a result, companies are seeking strategic applications to integrate the resource planning, commitment management, and pricing management aspects of service parts and field service operations, in order to provide the level of control and visibility required to deliver profitable, world-class service."
A recent Aberdeen Group benchmark study titled, "The Convergence of People and Parts in the Service Chain," explores the benefits of aligning service labor and inventory management. A complimentary copy of the study is available from Servigistics at http://servigistics.com/whitepaper13.htm
About Servigistics
Servigistics is the leading strategic service management solution provider, offering service parts management, workforce management and pricing solutions that operate together on a single platform to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics solutions have been deployed and proven globally by market-leading companies across industries in high technology, aerospace, automotive, telecommunications, medical equipment, consumer durables, and heavy industrial. Servigistics clients are 100% referenceable, and include companies such as Agfa, Avaya, DaimlerChrysler, Dainippon Screen, Dell, EMC, Ferrari, GM, Hamilton- Sundstrand, Honeywell, Hyundai, IKON Office Solutions, Infocus, Kia, Maytag, Mazda, Mitsubishi, Motorola, MTD, NACCO Materials Handling Group, Inc. (NMHG), Nihon Unisys, Saab, Subaru, Sun Microsystems, Suzuki, Synstar, Toshiba, Toyota, the United States Postal Service, Volvo, and VW. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in London and Tokyo and sales and service professionals around the world. Please contact Servigistics at 1-888-942-8623 or +1-770-565-2340, via e-mail at info@servigistics.com or at www.servigistics.com.
Source: Servigistics
CONTACT: Valerie Meadows, Servigistics Public Relations, +1-404-933-9296, or vmeadows@servigistics.com
Web site: http://www.servigistics.com/
http://servigistics.com/whitepaper13.htm
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