Software Suite helps improve warranty service levels.
Press Release Summary:
Suited for IT solution providers servicing SMBs, OfficePac suite helps generate ways to sell extended warranty services and offer professional onsite customer care as well as white box and other hardware support. Service offerings are SKU'd up on company's services line card to locate and attach them to product order. Solution also offers emails alerts to indicate renewals of service plans, incident tracking, and online call-history logs.
Original Press Release:
Ingram Micro's New 'OfficePac' Saves Money and Improves Warranty Service Levels for IT Resellers
New Offering Simplifies Standard Hardware Services Warranties and Boosts Warranty Renewal Revenues for IT Solution Providers
SANTA ANA, Calif., Jan. 23 / -- Making it easier for technology resellers to conduct business, the world's largest technology distributor, Ingram Micro Inc. (NYSE:IM), today announced OfficePac. This suite of easy to sell services offerings is designed exclusively to help Ingram Micro's North America IT solution providers save money and generate a new way to sell extended warranty services, and offer professional onsite customer care, and white box hardware support.
Available to all Ingram Micro solution providers, the new services offerings are "SKU'd up" on the company's services line card to easily locate and attach them to a product order. OfficePac taps the proven resources and expertise of the Ingram Micro Services Network (IMSN) to provide partners a wide array of warranty extensions, upgrades, and out-of-warranty services. Solution providers can also use OfficePac to deliver 24/7 diagnostic IT services and hardware support to their end user customers. In addition, partners can use OfficePac to eliminate the hassle of one-off break fix calls and immediately add a new suite of IT services that can be sold to their business customers.
"The IT services market continues to grow at a rapid clip, yet when it comes to selling multi-manufacturer extended, IT upgrades, or out-of-warranty services and support plans there's money being left on the table," says Justin Crotty, channel marketing, vice president, Ingram Micro North America. "With OfficePac, solution providers can maximize their hardware sales, add new services that drive higher profit levels, and significantly enhance customer satisfaction without adding more cost or investment of new resources."
Designed to support solution providers servicing small- and mid-sized businesses (SMBs), OfficePac's new warranty SKUs are affordably priced in bands, according to the original equipment costs. The services cover:
o Workstations and servers
o Desktop systems (including CPU, monitor, keyboard, mouse and standard speakers)
o Notebooks (including docking stations and part adapters)
o Peripherals (including printers, fax machines, scanners and drivers)
o White boxes (one-year, next-business-day on-site support only)
In addition, OfficePac's three years, next business-day on-site support and multi-client, multi-manufacturer all-in-one warranty coverage is ideal for solution providers with a limited field technicians and remote services capabilities. "OfficePac acts as an extension of our IT services arm and makes providing onsite customer care and remote diagnostics fast and affordable," says Bernie Bourgeois of Edmonton, Alberta based CompuVision Systems Inc. "Adding an extended warranty to a system or upgrading an existing warranty contract is a simple sale that not only adds dollars to your profits, but gives customers peace-of-mind and increases the value you provide."
OfficePac also emails alerts to solution providers indicating renewals of service plans, as well as, incident tracking and comprehensive online call-history logs for the duration of each services support plan. This allows solution providers to monitor the amount of client activity and boost incremental sales opportunities for new hardware or higher-end services and consultation.
Availability and Pricing
OfficePac is available to all Ingram Micro North America solution providers. Pricing starts as low as $59 for three years of onsite coverage. For more information or to order OfficePac, call your Ingram Micro sales representative at 1 (800) 456-8000.
About Ingram Micro Inc.
As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution. The company serves 100 countries and is the only global IT distributor with operations in Asia. Visit www.ingrammicro.com.
(C) 2006 Ingram Micro Inc. All rights reserved. Ingram Micro and the registered Ingram Micro logo are trademarks used under license by Ingram Micro Inc. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
CONTACT: Marie Meoli of WhiteFox Marketing & Communications, +1-949-855-0335, marie.meoli@whitefoxpr.com, for Ingram Micro Inc.; or Chris Kelly of Ingram Micro Inc., +1-714-382-3355, chris.kelly@ingrammicro.com
