Software Application enables complete call control from PC.May 22, 2007 -
Compatible with traditional and VoIP lines/extensions, TalkSwitch® Attendant Console lets users monitor and manage line and extension activity directly from their PCs without additional hardware. Total call control includes view of call queue as well as status of lines and extensions. Users can hold, drag-and-drop transfer, park, or page with one mouse button click. To enhance communications, users can IM any other employee running this software.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Original Press release
TalkSwitch
1545 Carling Ave.
Ottawa, ,
Canada
TalkSwitch Introduces Software-Based Attendant Console
Application provides easy way to monitor line and extension activity and offers complete call control from the PC
OTTAWA, April 25 - TalkSwitch(R), a leader in the design and manufacture of innovative telephone systems for small and multi-location businesses, today announced the launch of its newest software application, the TalkSwitch Attendant Console.
The Attendant Console allows users to monitor and manage calls directly from their PCs, without requiring any additional hardware. The application provides total call control, along with a view of the call queue and the status of lines and extensions.
Users can hold, drag-and-drop transfer, park or page at the click of a mouse button. Caller ID name and number, call duration and status is clearly displayed, as is information about which extensions or are in use and which are available. The application even allows users to instant message any other employee running the software.
"The Attendant Console is a valuable tool for managers looking to analyze call and line activity, and ensure operational efficiency," said Jan Scheeren, President and CEO, TalkSwitch. "It has a very intuitive interface and provides a powerful new way for users to take control of their calls. It's a valuable addition to any TalkSwitch telephone system."
Unlike traditional hardware-based solutions, the TalkSwitch Attendant Console provides full functionality to every user in the office without requiring expensive attendant phone sets.
It provides small businesses with an enterprise quality solution at an affordable price, and it works seamlessly with both traditional and VoIP lines and extensions.
The Attendant Console is the latest software-based application from TalkSwitch that will offer users enhanced functionality, and will provide resellers with new revenue streams and opportunities.
Like all TalkSwitch telephone systems and software applications, the Attendant Console is available through authorized TalkSwitch resellers, or directly from www.talkswitch.com. The application is priced at USD$599 for a full-site license.
Full details and specifications for all TalkSwitch products are available by visiting www.talkswitch.com/products
About TalkSwitch(R)
TalkSwitch(R) designs and develops award-winning phone systems for small, multi-location and franchise businesses. Since its establishment in 1990, TalkSwitch has dedicated itself to developing the PBXs and IP PBXs that tens of thousands of small businesses across North America already rely on. With a growing global network of resellers, distributors and partners, TalkSwitch's fully hybrid phone systems are changing the way small businesses communicate. For more information, please visit our website at www.talkswitch.com, or call us toll free in North America at 1.888.332.9322. In all other markets, please call +1.613.725.2980.
CONTACT: Chris Brennan, Public Relations Manager, TalkSwitch, (613) 725.2980 x 136, (888) 332-9322 x 136, cbrennan@talkswitch.com
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