Service offers online customer relationship management.December 24, 2008 -
Deployed as cloud-based service, CRM solution enables sales and customer service personnel to provide instant feedback to customers regarding whereabouts of their deliveries and mobile workers. Real-time, web-based service incorporates Microsoft Dynamics CRM software and satellite resource tracking, which utilizes Microsoft MapPoint and Virtual Earth technology.
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Original Press release
Masternaut Three X
Priory Park, Great North Road,
Leeds, , LS25 3DF
United Kingdom
Masternaut Three X Announces World First in Online Microsoft CRM Provision
LEEDS, England, December 12/-- Masternaut Three X has launched the first online Customer Relationship Management (CRM) system with integrated satellite resource tracking. For the first time companies can take advantage of a user-friendly real-time and totally web-based solution that enables sales and customer service personnel to provide instant feedback to customers about the whereabouts of their deliveries and mobile workers.
Deployed as a cloud-based service from Masternaut Three X's secure and energy-efficient datacentres, the solution incorporates its market leading satellite-tracking system (which utilises Microsoft MapPoint and Virtual Earth technology) and Microsoft Dynamics CRM software. Clients gain the immediate benefit of improved customer services without the additional IT infrastructure and implementation costs associated with traditional systems.
The CRM hosted service integrates seamlessly with the full range of Masternaut Three X web-based services and the popular Microsoft Dynamics GP ERP system to give a powerful end-to-end solution for companies who need the power of real-time enterprise-wide information.
"Many companies are considering CRM as the way forward for improving their service levels, but they have been put off by the complexity of implementing the systems. Our real-time solution is a user-friendly and cost-effective answer to CRM that enables easy access to essential client information combined with embedded tracking so that businesses can keep their customers informed of their delivery or when they can expect an engineer on site, and so on. There is no need to go in and out of various systems to find the information they need as it is all accessed via a single interface, which speeds up customer response," says Martin Port, MD, Masternaut Three X.
Microsoft Dynamics CRM is believed to be the fastest growing CRM product on the market and is the only software that offers tight integration with Microsoft Outlook and Microsoft Office, which highlights its popularity among more complex solutions.
"Anyone familiar with Microsoft's office software can quickly learn to use this solution. It has been developed from the ground up to be easy to use and reliable. Running over highly efficient and secure Internet connections with built-in disaster recovery, our CRM offering is the economical solution to costly on-site systems. In addition, it gives customers the flexibility to add more users when necessary without the associated hardware and license costs," concludes Port.
Web:http://www.masternaut.co.uk
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