Online Service tracks cost of servicing customers.October 19, 2007 -
Using Customer Cost Tracker, consulting and other service-based organizations of all sizes can access central repository for labor costs and expenses assigned to each customer. Online solution monitors activities and project status that allows organizations to deliver on-time and on-budget. Additionally, service gives insight into profitable bidding by calculating analysis that compares real-time actual to estimated costs and billing per customer.
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Original Press release
Journyx, Inc.
9800-T N. Lamar Blvd.
Austin, TX, 78757
USA
Journyx Announces Customer Cost Tracker: Organizations Will Now Know the Cost of Servicing Customers
Data Provided is Key to Companies' Profitability
AUSTIN, Texas, Oct. 9 /-- Journyx today announces the launch of Customer Cost Tracker, a new tool that allows consulting and other service-based organizations to understand the costs of servicing their customers. With little to no IT maintenance costs and a price tag of $5 per user per month, organizations of all sizes can sign up and begin tracking this critical information.
Customer Cost Tracker (http://www.customercost.com/) provides an inexpensive, easy-to-use central repository for labor costs and expenses assigned to each customer. It offers an online solution for monitoring activities and project status that allows organizations to deliver on time and on budget. Additionally, data from Customer Cost Tracker gives insight into profitable bidding by understanding customer costs by:
-- Providing all team members with online access to track time and expenses by customer, project and activity;
-- Giving all project team leaders the tools for monitoring customer project status and budgets;
-- Calculating analysis that compares real-time actual to estimated costs and billing per customer -- key information for service managers; and
-- Offering all organizations an online monthly subscription service that requires no installation, maintenance or new version upgrade fees.
"My business partner and I are working at break-neck speed to grow our management consulting firm. We implemented Customer Cost Tracker to accurately track our team's hours on client projects. It works for us because it drives client billings and cash flow for our business," said Brett Bachman, founder, Growth Acceleration Partners. "We configured Customer Cost Tracker in just 30 minutes and rolled it out to our entire team of 18 consultants with no training downtime. It provides insight into the costs of our customers that we never had before and helps us make smarter decisions."
Customer Cost Tracker includes a five minute setup guide for a "quick start" to tracking basic information immediately. It also provides a product upgrade option to expand process automation as it matures and grows in complexity.
"The question that I pose to companies is, 'Do you know how much money each of your customers is costing you? Are you sure?'" If a company answers 'no' or 'I'm not sure' -- then how can they know what their costs and profitability are for each customer?" asks Curt Finch, CEO, Journyx. "This information is critical, yet it is astounding how many companies do not have a way to capture this data. Customer Cost Tracker provides a centralized, easy-to-use solution to store detailed, accurate records of all your customer cost information. The result will be shortened billing cycles, smarter bidding and higher profitability."
About Journyx
Journyx is the first company to provide Web-based time-tracking and project accounting solutions that guide customers to per-person, per-project profitability. Customers include American Airlines, Bayer, AC Nielsen, L'Oreal and Symantec. For more information, go to http://journyx.com/company/about.html.
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