Notification System offers multi-channel capability.
Press Release Summary:
Using IntelliCast, companies can proactively communicate information to their customers, employees, and partners through automated voice, email, fax, and text messaging. Companies can alert customers ahead of time about important information such as flight delays, prescription that is ready for pick-up, or appointment reminder.
Preference Management feature allows users to choose how and when they want to be contacted with various types of information on ongoing basis.
Original Press Release:
West Launches IntelliCast(TM) Automated Outbound Notifications
Recent Acquisition Creates an Enhanced Notification System Providing Increased Capacity, Accuracy and Multi-Channel Capabilities
OMAHA, Neb., July 25 /-- West Notifications Group today announced the availability of IntelliCast, one of the nation's largest multi- channel, automated notification solutions. IntelliCast empowers companies to proactively communicate meaningful information to their customers, employees and partners through automated voice, email, fax, and text messaging. With IntelliCast, companies can alert customers ahead of time about important information such as flight delays, a prescription that is ready for pick-up, or an appointment reminder.
IntelliCast offers three primary solutions that fit a variety of needs and budgets. Express, Freestyle and Platinum are pre-packaged and customized services with specializations in industries such as pharmaceutical, financial services, insurance, travel, banking, cable, media, and telecommunications.
IntelliCast is designed to:
-- Reduce customer service costs through inbound call deflection
-- Reduce operating and infrastructure costs
-- Increase revenue
-- Improve customer satisfaction
-- Increase customer retention
-- Increase brand awareness and loyalty
"In today's unpredictable world, companies need a quick, reliable and easy way to communicate up-to-the-minute information to their customers," said Pam Mortenson, Executive Vice President of West Interactive. "IntelliCast makes it easy to deliver simultaneous real-time notifications to millions of people, anywhere in the world."
Preference Management
One of IntelliCast's most powerful features is its Preference Management solution. This feature allows users the luxury of choosing how and when they want to be contacted with various types of information on an ongoing basis. Then, each time the user interacts with that company, those preferences are matched to their defined preferences and the communication is automatically delivered either by voice, email, text message, fax or a combination.
"Customer satisfaction and brand loyalty are greatly improved when customers are allowed to choose their own contact preferences," Mortenson continued. "Providing a valuable service that fits the lifestyle and needs of a company's customer base is critical to any business who is trying to improve customer satisfaction and drive revenue."
About West
West Notifications Group is a subsidiary of West Corporation and an affiliate of West Interactive Corporation, all which are located in Omaha, NE. West Interactive Corporation is a world-class provider of automated customer contact solutions. We combine advanced touch-tone and speech recognition technologies, with a highly scalable standards-based infrastructure, to help companies more effectively conduct multi-media transactions. Our hosted and managed solutions are designed to help our clients connect with their customers, deliver superior service and maximize the value of every customer interaction. Services include custom speech applications, automated notifications, customer surveys, virtual call routing and professional services.
West Interactive Corporation services Fortune 500 clients in nearly every vertical market. For more information, please call 1-800-841-9000 or visit intellicastsolutions.com/.
CONTACT: Mack McKenzie of West Corporation, +1-402-963-1324
