Monitoring Solution helps detect faults in airport devices.October 19, 2007 -
AMS Device-Level Monitoring provides service desk with clear view of status of all devices on airport's system. Continuous proactive monitoring with alerts help managers detect/identify faults across entire system, on-site or off-site, even before failures are actually reported. AMS remote monitoring capability is independent of device brand or manufacturer and addresses critical monitoring needs of airport's off-site devices such as self service kiosks and electronic parking systems.
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Original Press release
ARINC, Inc.
2551 Riva Rd.
Annapolis, MD, 21401 7465
USA
ARINC Managed Services Adds Pro-Active Monitoring for Airport Devices On-Site and Off-Site
Annapolis, Maryland, USA, October 4, 2007 - As airports expand with hundreds of new IT devices to improve the passenger travel experience, monitoring the health of these devices has become a significant issue. ARINC Managed Services today introduced a solution - AMS Device-Level Monitoring - that gives the ARINC Service Desk a clear view of the status of virtually all devices on an airport's system.
Continuous pro-active monitoring with alerts means AMS managers can detect and identify faults across the entire system - on-site or off - even before failures are actually reported. This promises to simplify airport IT support and shorten repair times significantly. And unlike partial solutions from individual manufacturers, the AMS remote monitoring capability is independent of device brand or manufacturer.
AMS will provide details and a live demonstration of its new Device-Level Monitoring capability at a press conference scheduled for 9:00 am Monday, October 1, 2007 at Booth #619 of the Airports Council International-North America (ACI-NA) 2007 Exposition in Kansas City, Missouri.
"There is a critical need for Device-Level Monitoring today, as airports install more remote devices to assist passengers - such as self service kiosks and electronic parking systems-which may be located completely off-site," stated Jim L. Martin, Senior
Director, ARINC Managed Services. "By introducing true Device-Level Monitoring capability, AMS is bringing a Best Practices standard from IT into the airport."
The pilot customer for AMS Device-Level Monitoring has already applied it airport-wide to the support of Public Address, Flight Information Display, and Baggage Information Display systems. AMS is also readying a second deployment for a major North East airport, where the system will support 200 workstations and related peripherals.
ARINC Managed Services (AMS) is the global IT support and service subsidiary of ARINC Incorporated. With 25 airport customers in 7 countries, AMS is the leading provider of operations, maintenance, and staffing services for the airports industry. AMS has the skilled personnel and engineering know-how to handle the most complex IT maintenance and support projects. The company provides airport customers with a low-risk, highly reliable outsourcing solution, with staff trained to make it work. For more information, visit the ARINC Managed Services web site at www.arinc.com/ams.
ARINC Incorporated is a world leader in transportation communications and systems engineering. The company develops and operates communications and information processing systems and provides systems engineering and integration solutions to eight key industries: airports, aviation, aerospace and defense, government, healthcare, networks, security, and transportation. Founded to provide reliable and efficient radio communications for the airlines, ARINC is headquartered in Annapolis, Maryland, and maintains regional offices in London and Singapore, with over 3,200 employees worldwide. ARINC is ISO 9001:2000 certified. For more information, visit the ARINC web site at www.arinc.com.
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