ThomasNet News Logo
Sign Up | Log In | ThomasNet Home | Promote Your Business

Manual Dial Call Center Software ensures compliance.

Print Story
Print | 
email story Email |  Comment Comment   Share facebook twitter reddit StumbleUpon Delicious Digg  
February 10, 2014 - With Castel CallPoint™, agent selects number to call and software completes full verification against local, state, and federal rules before clearing call for agent to take action, assuring strict compliance adherence. Program is available with digital voice recording, voice and speech analysis, and real-time business intelligence center. It can track agent productivity, prioritize inbound calls, and coordinate transfer of voice and data.
Original Press Release

Castel Communications LLC
3901 Genesee Street, Suite 300
Buffalo, NY, 14225
USA



Castel Releases Manual Dial Only Platform


Compliance Assurance With Select to Call Features

BUFFALO, N.Y.– Castel Communications, LLC today announced the release of Castel CallPoint™, a manual dial solution built on a dedicated platform.

"Agents select a phone number by pressing a button or physically dialing the number by hand," says Paul Pardo, Castel CallPoint™ Product Manager. "The agent selects the number to call and Castel CallPoint™ completes full verification against local, state and federal rules before clearing the call for agent to take action. Because the solution hasn't the ability to call in any other mode other than manual, it provides a heightened level of assurance that their business is calling with strict compliance adherence."

Castel CallPoint™ is available with digital voice recording, voice and speech analysis and real-time business intelligence center.

Castel CallPoint's™ features include:
-- Tracking agent productivity (talk time, wrap time)
-- Prioritize inbound calls (blended agents with skills based routing)
-- Coordinated transfer of voice and data
-- Monitor/Coach/Conference
-- Reporting
-- Most conservative time zone and area code verification

To schedule a LIVE online demonstration of Castel CallPoint™, please call 800.657.8215.

About Castel: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at http://www.castel.com/news/.

2014 Castel Communications, LLC. All Rights Reserved. Castel logo is a trademark of Castel Communications, LLC.

CONTACT:
Media Contact:
Castel Communications LLC
Anne Pacifico
+01.800.657.8215
apacifico@castel.com
Print Story
Print | 
Email |  Comment   Share  
Contacts: View detailed contact information.


 

Post a comment about this story

Name:
E-mail:
(your e-mail address will not be posted)
Comment title:
Comment:
To submit comment, enter the security code shown below and press 'Post Comment'.
 



 See related product stories
More .....
 See more product news in:
Communication Systems and Equipment
Software
 More New Product News from this company:
Dialer Software helps maximize agent productivity.
Voice and Speech Analysis Software features audit console.
More ....
| Featured Manufacturing Jobs
 Tools for you
Watch Company 
View Company Profile
Company web site
More news from this company
E-mail this story to a friend
Save Story
Search for suppliers of
Call Center Management Software
Business Intelligence Software
Call Center Systems
Calling & Signaling Systems
Join the forum discussion at:
Engineers Lounge
The Factory Floor


Home  |  My ThomasNet News®  |  Industry Market Trends®  |  Submit Release  |  Advertise  |  Contact News  |  About Us
Brought to you by Thomasnet.com        Browse ThomasNet Directory

Copyright © 2014 Thomas Publishing Company. All Rights Reserved.
Terms of Use - Privacy Policy



Error close

Please enter a valid email address