Product News: Software, Communication Systems & Equipment
Manual Dial Call Center Software ensures compliance.
Press Release Summary:
February 10, 2014 - With Castel CallPoint™, agent selects number to call and software completes full verification against local, state, and federal rules before clearing call for agent to take action, assuring strict compliance adherence. Program is available with digital voice recording, voice and speech analysis, and real-time business intelligence center. It can track agent productivity, prioritize inbound calls, and coordinate transfer of voice and data.
Original Press Release
Castel Releases Manual Dial Only Platform
Press release date: January 30, 2014
Compliance Assurance With Select to Call Features
BUFFALO, N.Y. – Castel Communications, LLC today announced the release of Castel CallPoint™, a manual dial solution built on a dedicated platform.
"Agents select a phone number by pressing a button or physically dialing the number by hand," says Paul Pardo, Castel CallPoint™ Product Manager. "The agent selects the number to call and Castel CallPoint™ completes full verification against local, state and federal rules before clearing the call for agent to take action. Because the solution hasn't the ability to call in any other mode other than manual, it provides a heightened level of assurance that their business is calling with strict compliance adherence."
Castel CallPoint™ is available with digital voice recording, voice and speech analysis and real-time business intelligence center.
Castel CallPoint's™ features include:
-- Tracking agent productivity (talk time, wrap time)
-- Prioritize inbound calls (blended agents with skills based routing)
-- Coordinated transfer of voice and data
-- Most conservative time zone and area code verification
To schedule a LIVE online demonstration of Castel CallPoint™, please call 800.657.8215.
About Castel: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at http://www.castel.com/news/.
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