IT Service Management Software incorporates SSO support.May 31, 2011 -
Available as SaaS or on-premise solution, LiveTime v6.5 offers Single Sign-On (SSO) capabilities using OpenID providers such as Google and Yahoo. Users can integrate directly with Google Docs and maintain single workflow from within LiveTime Service Manager or Novell Service Desk. This helps accelerate generate service requests as well as monitor progress. Also, users can leverage LiveTime's core CMDB and knowledge infrastructure, enabling accelerated response times.
Original Press release
LiveTime Software
4100 Newport Place
Newport Beach, CA, 92660
USA
LiveTime 6.5 Adds Single Sign-On Support for OpenID Providers, Including Google and Yahoo, with Seamless Integration to Google Docs
Newport Beach, CA -- LiveTime Software, a leading provider of On-Premise and SaaS based Service Management (ITSM) solutions, today announced the addition Single Sign-On capabilities using OpenID providers such as Google and Yahoo, for seamless access to its IT Service Management solution. Customers can now integrate directly with Google Docs and maintain a single workflow from within LiveTime Service Manager or Novell Service Desk.
Organizations can now manage their email communications, spreadsheets, and other LiveTime documents directly in Google Docs, without requiring another login, eliminating another password users would need to remember. This makes it even easier for customers to generate service requests and monitor progress through LiveTime Service Manager or Novell Service Desk. LiveTime 6.5 makes it even easier for customers to leverage the power of LiveTime's core CMDB and knowledge infrastructure, enabling faster response times and lower support costs.
LiveTime has been able to transform organizations' customer service into agile, knowledge-based service delivery using ITIL v3 best practices. By removing the complex and expensive customization and training normally associated with legacy ITIL products. Customers are able to implement LiveTime within a matter of weeks not months.
Available On Demand (SaaS) or On Premise (software, hardware or virtual appliance), LiveTime is based on open standards and supports any operating system, any browser, and any database. LiveTime is used by many global 2000 companies such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, Deloitte and Disney.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of cloud based, ITIL service management, service desk and help desk software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com
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