IT Remote Management Software offers user assistance features.August 3, 2010 -
GFI MAX RemoteManagement includes Take Control feature on dashboard for secure remote access and user assistance and allows users to connect to any monitored server or workstation whether it is attended or unattended. Software enables multiple concurrent sessions, file transfer, as well as integrated text, voice, and video chat for user support applications. Able to connect to systems even through firewalls, it can connect to up to 3 servers and workstations directly from dashboard.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Original Press release
GFI Software Ltd UK
Unit 2, St Johns Mews
Hampton Wick, Kingston upon Thames, Surrey, , KT1 4AN
United Kingdom
GFI Software Launches New Remote Access and Support Feature in GFI MAX RemoteManagement
- Take Control Provides World Class Remote Access and User Assistance for Workstations and Servers -
LONDON - GFI Software, www.gfi.com, a leading infrastructure provider for small and medium-sized businesses, today announced that GFI MAX RemoteManagement, its award-winning remote management and monitoring solution, now features Take Control for easy, fast, secure remote access and user assistance. Managed Service Providers (MSPs) and IT support companies can now connect easily and securely to any monitored server or workstation, whether attended or unattended, with one click from the GFI MAX dashboard.
GFI MAX RemoteManagement is an IT managed services software solution that makes it easy to stay on top of customers' servers, desktops, networks, hardware and software with its monitoring and management, inventory tracking and automated server and desktop maintenance tools. Thousands of IT support companies, VARs and MSPs use the software to maximise revenues, minimise costs and deliver exceptional customer service. It can be installed and set up in 10 minutes and requires no training, hardware, contracts, or contractual commitments.
"The capability to deliver complete unattended remote access with no additional open ports or VPN connections being required has been one of the most requested features for remote management solution. We are very excited to announce the release of our Take Control (TC) feature, which will deliver this as a fully-integrated part of the GFI MAX RemoteManagement solution," said Dr. Alistair Forbes, Chief Technology Officer, GFI MAX.
Integration of TC with the RemoteManagement dashboard means customers can get onto a machine with a problem instantly and resolve the problem as efficiently as possible. The functionality of the solution builds on the market-leading capabilities of the underlying technology, including multiple concurrent sessions, file transfer, integrated text, voice and even video chat for user support applications.
"The technology that underpins Take Control is already in use by millions of users and so we are confident it will be a robust, reliable solution from day one. TC will be priced competitively in relation to standalone products and will be within the overall price cap for GFI MAX remote management services, so customers already making extensive use of the existing features will get this additional capability at no extra charge," adds Dr. Forbes.
Take Control gives MSPs and IT support companies the capability to provide a better service and boost profitability using fast remote access and support and a number of additional benefits including:
- Ability to connect immediately to servers and workstations - even through firewalls
- Ability to connect concurrently to up to three servers and workstations direct from the dashboard
- A highly secure connection with low impact on bandwidth
- One system for user assistance or unattended out-of-hours server and workstation maintenance
- Billing made easy with built in session reports
- Cut travelling to customers' sites with spontaneous support instead
For more information please visit http://www.gfi.com/it-managed-service... /
About GFI MAX RemoteManagement
The solution delivers an easy, affordable solution for IT support providers, Value Added Resellers (VARs) and Managed Service Providers (MSPs) who are looking to take better care of their clients at less cost. GFI MAX RemoteManagement (RMM) solution includes server, network and workstation monitoring and management, asset tracking, client reporting and remote access.
About GFI
GFI Software provides a single best source of web and mail security, archiving and fax, networking and security software and hosted IT solutions for small to medium-sized enterprises (SME) via an extensive global partner community. GFI products are available either as on-premise solutions, in the cloud or as a hybrid of both delivery models. With award-winning technology, a competitive pricing strategy, and a strong focus on the unique requirements of SMEs, GFI satisfies the IT needs of organizations on a global scale. The company has offices in the United States (North Carolina, California and Florida), UK (London and Dundee), Austria, Australia, Malta, Hong Kong, Philippines and Romania, which together support hundreds of thousands of installations worldwide. GFI is a channel-focused company with thousands of partners throughout the world and is also a Microsoft Gold Certified Partner.
All product and company names herein may be trademarks of their respective owners.
For more information:
GFI - Malta: Tel: +356 2205 2000; Fax: +356 21382419.
URL: http://www.gfi.com/.
Source: GFI Software
CONTACT: GFI - Malta, +356-2205-2000; Fax: +356-21382419
Web Site: http://www.gfi.com/
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