Hosted Enterprise Software optimizes online engagement.May 16, 2008 -
Supplying intelligence to LivePerson's enterprise client base, Timpani(TM) Spring '08 Update offers Account-to-Account Transfer(TM), which facilitates handoffs and transfers between LivePerson accounts. Data Publication Service publishes comprehensive data and events, such as website visitor information, contact center statistics, and online conversion data in real-time, directly to client's system of record. Proactive click-to-call solution can deliver delayed and scheduled callback options.
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Original Press release
LivePerson
462 Seventh Avenue, 21st Floor
New York, NY, 10018
USA
LivePerson Raises the Bar in Online Engagement with Groundbreaking New Features
Timpani(TM) Platform Springs Forward with Seasonal Seamless Update
NEW YORK, May 13 /-- LivePerson, Inc. (NASDAQ:LPSN), a provider of online engagement solutions that facilitate real-time assistance and expert advice, today announced its Spring '08 Update Release of Timpani(TM). The updated version of the company's hosted enterprise platform provides innovative new features, including Account-to-Account Transfer(TM) and Data Publication Service (DPS).
Building on the release of Timpani(TM) 8.0 in September 2007, this upgraded platform supplies unprecedented reach and intelligence capabilities to LivePerson's enterprise client base. Key highlights of the Spring '08 Update include:
-- Account-to-Account Transfer(TM): This feature is designed to facilitate seamless handoffs and transfers between LivePerson accounts, enabling LivePerson clients to guide consumers through multi-company chat interactions and transactions quickly and easily.
-- Data Publication Service: DPS is designed to publish comprehensive data and events-such as critical website visitor information, contact center statistics and online conversion data-in real time directly to the client's system of record, which may include customer relationship management (CRM) systems, data warehouses, reporting dashboards, and call center heads-up displays.
Customer Collaboration in Product Development
The Spring Update's features were developed in direct response to customer feedback and demand. LivePerson's software-as-a-service (SaaS) delivery model allows the company to release several product updates throughout the year, adding new features and functionality and making them available to clients immediately upon release.
"Consumers are demanding more and more from the Web, and we're partnering with our customers to develop innovative tools and methods that humanize the online experience," said LivePerson CEO Robert LoCascio. "Our customers recognize that the competition is just a mouse-click away, and we're helping them thrive by differentiating their service, quality and overall online experience to gain customer loyalty."
Additional Platform Enhancements
The Spring '08 Update also extends the reach of LivePerson's enterprise platform with innovative and sought-after features including:
-- Scheduled Callback: LivePerson's proactive click-to-call solution is now able to deliver delayed and scheduled callback options, which are dynamically displayed based on agent availability.
-- Browser-Launched Operator Console(TM): Leveraging LivePerson's new thin client Operator Console, Mac OS users can launch the application from any computer meeting basic browser and Java configuration requirements without downloading and installing LivePerson's Operator Console software.
Availability
The Spring '08 Update of Timpani(TM) is currently available. For more information, please visit solutions.liveperson.com
The Timpani(TM) Platform
LivePerson's comprehensive software platform, Timpani(TM), is a fully integrated multi-channel communication solution that facilitates real-time sales, customer service and marketing. Timpani(TM) delivers tools that support and manage all online customer interactions: chat, voice, email and self-service/knowledgebase. By supplying a single agent desktop and unified customer history, Timpani(TM) enables companies to deliver a personalized and seamless service experience.
About LivePerson
LivePerson is a provider of online engagement solutions that facilitate real-time assistance and expert advice. Connecting businesses and experts with consumers seeking help on the Web, LivePerson's hosted software platform creates more relevant, compelling and personalized online experiences. Every month, LivePerson's intelligent platform helps millions of people succeed online; more than 6,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel. LivePerson is headquartered in New York City.
CONTACT: Younjee Kim of LivePerson, +1-212-609-4222, ykim@liveperson.com
Web site: http://www.liveperson.com/
http://solutions.liveperson.com/
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