Field Support Software centralizes service calls planning.
June 25, 2012 -
Used to support mobile service technicians and enable them to exchange information with back office electronically, coresuite mobile service can centrally coordinate all service activities and seamlessly link them to ERP system. Resource planner, based on Silverlight, can be used for multiple clients to provide information and assignments to service technicians via cloud computing. Digital planning board is logically structured and presents all service activities in graphic form.
|Original Press release |
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Effectively Plan Service Calls from a Central Location
coresystems is now offering resource planner, an effective office planning tool for admin staff. The application expands the coresuite mobile service and enables centralized coordination of all service activities via the ERP system.
WINDISCH,Switzerland -- coresystems ag specializes in the development of innovative apps and cloud solutions. One of the Swiss software manufacturer's most successful products is coresuite mobile service. Within its range of functions, the application has thus far primarily been used to support mobile service technicians and enable them to exchange information with the back office electronically. To enable all service activities to be centrally coordinated in the future, coresuite mobile service has now been expanded to include a first-class office planning tool. This solution, which can be seamlessly linked to an ERP system such as SAP Business One, was developed in a customer project together with Kardex Remstar, one of the world's leading manufacturers of automated storage and retrieval systems backed by its own branch network in over 25 countries. The resource planner is optimally adapted to coresuite mobile service and forms the central component of Kardex Remstar's customer service planning system. "We have already managed to reduce the time between servicing and invoicing from several weeks to an average of six days for more than 50 percent of customer service calls," said Andreas Heinz, Head of IT at Kardex Remstar.
The resource planner, which is based on Silverlight, can be used for multiple clients to provide information and assignments to service technicians via cloud computing. Its digital planning board is logically structured and presents all service activities in graphic form. The screen is divided into four segments. The top segment can be used for making adjustments and creating service scenarios. The middle segment shows all technicians and subcontractors together with their previously scheduled assignments. Below that, all service assignments that require scheduling are summarized in a so-called container. Finally, clients and languages can be changed and synchronized in the bottom segment. In addition, the geo-mapping function can be switched on in a new window.
When the mouse is moved over an individual technician or a scheduled customer service call, an additional window with more detailed information opens. Various color codes can be used for quicker identification to determine the type and status of the scheduled service call directly over the user interface. The status of the particular technician can also be color-coded - for example, green can mean "available," red that the employee is already on a customer service call, and grey can be used to indicate the technician is absent and therefore cannot be scheduled.
The service assignments in the container that still need scheduling can be easily assigned to technicians by a "drag & drop" process. Thereafter, the employee receives the assignment with all the relevant data from the coresuite cloud - for example, on his smartphone. The planner in the back office can see from the status display whether the employee has reported acceptance and completion of the assignment.
The resource planner is now available as a component of coresuite mobile service. Interested persons can find a video that demonstrates coresuite mobile service's entire range of functionalities at http://www.coresystems.ch/mobile_service.
About coresystems ag
coresystems ag , which is headquartered in Windisch, Switzerland, was founded as a sole proprietorship in 2002 and has traded as a corporation since 2006. With over 5,500 customers (75,000 users), the software specialist is a leading provider of standardized additive solutions for SAP KMU products worldwide. The company is a certified SAP GOLD (SSP) and Microsoft ISV Silver Partner.
The customers of coresystems include small and medium-sized firms and large companies in a range of industries. The innovative coresuite solutions provide optimal, non-stop support to business processes. To achieve this, the apps access local information in the ERP environment and combine it with value-added applications in the cloud, and are also suitable for mobile use (e.g. on an iPhone).
Coresystems currently employs about 120 persons and has additional locations in Freiburg im Breisgau, London, New York, Miami, and Shanghai. In addition, the company maintains support centers in Galway and Copenhagen and a development center in Cluj-Napoca, Romania.
Moreover, coresuite solutions are distributed worldwide by over 350 qualified SAP partners.
Additional information can be found at www.coresystems.ch and www.coresuite.com
All brand names used in the text are registered trademarks of the manufacturers. We reserve the right to correct errors and make changes.
CONTACT: Press: Barbara Czech TWO POINT SEVEN, Communications & Marketing Agency, +49 (0) 9174 - 999 64 30, Fax, +49 (0) 9174 - 999 64 31, Barbara.Czech@2point7.de; Corporate: Sonja Spaccarotella, PR & Communications Manager of coresystems ag, +41 56 500 22 06, Fax +41 56 444 20 50, Sonja.Spaccarotella@coresystems.ch