ERP Software offers optimized CRM and event management.May 19, 2009 -
ERP SyteLine v8.01 includes support for Infor MyDay Web 2.0 user interface that provides central access to data. Integration of marketing, sales, and service optimizes customer relationships and companies can update information stored in system to manage prospects and sales contacts. Program lets companies respond to events as they occur, or fail to occur, so immediate action can be taken. It provides workflow, automation, and real-time response to changing conditions.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Original Press release
Infor
13560 Morris Road
Alpharetta, GA, 30004
USA
Infor ERP SyteLine Now Available with Infor MyDay and Additional New Features
CRM, Event Management Bolster Manufacturing ERP Solution
ATLANTA - May 4, 2009 - Infor today announced an enhanced version of Infor ERP SyteLine, a comprehensive enterprise resource planning (ERP) solution used worldwide by more than 3,000 discrete manufacturers. New features in ERP SyteLine 8.01 include support for Infor MyDay, a dynamic Web 2.0 user interface for Infor applications that provides central access to the critical information users need to excel in their daily work, enhanced customer relationship management (CRM) functionality and improved event management (EM).
"New features in ERP SyteLine deliver powerful new functionality to an already dynamic system, making it an even stronger tool for manufacturers," said Kevin Piotrowski, director of discrete solution marketing. "A critical enhancement to the solution is Infor MyDay, which takes ERP to the next level by delivering users more relevant data directly to their desktops, based on their individual roles at the company."
Infor MyDay takes the vast amounts of business data captured and stored by ERP SyteLine, as well as other business applications, and provides the pertinent information in a single view to employees based on their roles within the organization. Previously, ERP solutions did not allow for users to easily access and analyze data that was often trapped in information silos or documents in the system. Infor MyDay sets relevant data free so that decision-makers can respond quickly. The information can help manufacturers improve cash flow, boost profits, reduce operating expenses, improve product quality, increase revenue, and speed time to correct problems. Infor MyDay is provided at no additional charge to companies running ERP SyteLine 8.01 and higher with active maintenance plans.
New to ERP SyteLine's core functionality is additional CRM capability to help manufacturers optimize customer relationships through the integration of marketing, sales and service. With this functionality built directly into the solution, companies can update information stored in the system to manage prospects and sales contacts. With greater visibility and access to customer information, users of ERP SyteLine are able to expand their marketing and lead generation opportunities and create new revenue for the company.
ERP SyteLine 8.01 also features improved event management for manufacturers. Event management enables companies to respond to events as they occur, or fail to occur, so that immediate action can be taken and productivity and profitability remain high. The system provides workflow, automation and real-time response to changing conditions within ERP SyteLine. For example, an alert could notify an inventory manager when inventory of a particular item falls below a predetermined quantity. Managing events helps companies run smooth operations and avoid situations that may halt production due to a shortage of certain items required in the production process. Event management in ERP SyteLine also enables users to receive alerts as steps are completed in various processes, so that multiple departments can work in unison and are updated in real time on production and development status.
"As an Infor channel partner, we work closely with our ERP SyteLine customers to ensure they take full advantage of the capabilities to increase customer satisfaction, plan and schedule orders, improve quality, increase forecasting speed and accuracy, minimize errors, and reduce inventory levels and shortages," said Ken Liesegang, president, RSVP Business Systems, Inc. "With the addition of Infor MyDay and expanded CRM and event management functionality, this release demonstrates Infor's continued commitment to advance the core ERP SyteLine application."
ERP SyteLine is anchored on Infor Open SOA, a unique, event-driven service-oriented architecture (SOA) that leverages an industry standard business language to distribute data between Infor solutions and other systems. Through Infor Open SOA, Infor customers can rapidly and economically add Infor, third-party and in-house software applications without the need to "rip-and-replace" software or interrupt other systems during operations. Infor Open SOA allows future component-based enhancements to Infor solutions to be delivered in the same non-disruptive manner, easing the implementation process for future technology integrations.
Additional Resources
o Infor ERP SyteLine Product Summary - http://sn.im/syteline
o Infor ERP SyteLine Brochure - http://sn.im/slbrochure
o Infor ERP SyteLine Demo (registration required) - http://sn.im/sytelinedemo
o Infor Open SOA - http://www.infor.com/solutions/opensoa/
o Infor MyDay White Paper (registration required) - http://sn.im/mydaywhitepaper
About Infor
Infor acquires and develops functionally rich software backed by thousands of domain experts and then makes it better through continuous innovation, faster implementations, global enablement, and flexible buying options. In a few short years, Infor has become one of the largest providers of business software in the world. For additional information, visit www.infor.com.
Cameron Smith
Infor
678-319-8280
cameron.smith@infor.com
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