Contact Center Software provides social media features.December 6, 2011 -
Powerd by Voxeo's SIP-based Unified Communications Server engine, AiQ 4.0 enables companies to offer numerous next generation communication channels in contact centers, including social media, texting, and chat along with traditional channels of voice and email. CloneMe technology minimizes caller wait time, while universal work assignment engine enables enterprises to service and route customer interactions to correct resources based on context of current and past interaction history.
Original Press release
Acqueon Technologies Inc.
100 Overlook Center
Princeton, NJ, 08540
USA
Acqueon Introduces Advanced Contact Center Solution with Launch of AiQ 4.0
New Application to Incorporate Untapped Communication Channels for Enhanced Customer Experience
PRINCETON, N.J., -- Acqueon Technologies today announced the release of AiQ 4.0, the latest version of Acqueon iQ. AiQ 4.0 offers new social media and mobile application features to improve the customer experience and an improved SIP engine to give contact centers greater agility and the ability to support innovative telephony and web mashups.
AiQ now enables companies to offer numerous next generation communication channels in their contact centers including: social media, texting, and chat along with the traditional channels of voice and email. A universal work assignment engine as opposed to the traditional skill-based routing used in legacy contact centers enables enterprises to service and route their customer interactions to the right resources based the context of their current and past interaction history. The CloneMe technology introduced in this version not only reduces the time callers need to wait to talk to an agent but also enables them to continue an interaction with the same agent even if the interaction was interrupted unexpectedly.
Supervisor desktop applications join data reporting in a growing list of applications accessible via a range of mobile devices for supervisors outside of the traditional call center.
AiQ 4.0 is the first version based on Voxeo's Prism Technology. Voxeo's Unified Communications Server engine is completely SIP standards-based and supports interoperability across all SIP compliant contact center products. Contact Centers who utilize AiQ 4.0 will be able to create and deploy new technologies and applications faster, giving them a critical edge in the race to offer a superior customer experience.
About Acqueon Technologies Inc.
Acqueon Technologies Inc. specializes in developing products and solutions for the Customer Interaction Management (CIM) industry. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to not just interact with their customers - but relate.
For more information, please contact sales@acqueon.com or call Europe/North America: (888) 946-6878 or APAC/MEA: (91-44) 6108-4800.
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