Contact Center Software provides WFO capabilities.July 20, 2012 -
Intended for contact center outsourcers, multi-tenant environments, and SaaS hosted providers, Engage Cloud(TM) provides core suite of call recording and WFO capabilities optimized for public or private cloud deployments. Web-based centralized management streamlines server and account configuration and control. Offering full support for SSL/HTTPS connections, 256-bit AES encryption, and securely partitioned resources, software meets PCI DSS and HIPAA requirements.
Original Press release
TelStrat
6900 K Avenue
Plano, TX, 75074
USA
TelStrat's New Engage Cloud(TM) Solution Is a Silver Lining for SaaS & Other Hosted Service Providers
Advanced WFO solution equips service providers to easily offer profitable business-critical call recording and WFO capabilities to the growing list of companies seeking cloud-based services
ALLEN, Texas -- TelStrat, a global supplier of comprehensive contact center solutions and business call recording products, today formally launched its new Engage Cloud solution. Engage Cloud provides contact center outsourcers, multi-tenant environments, and Software as a Service (SaaS) hosted providers a core suite of call recording and WFO capabilities optimized for public or private cloud deployments.
In today's challenging, fast-changing business environment, many companies and contact centers seek the advantages of enterprise-grade call recording and WFO without the effort and expense to build and manage the necessary infrastructure. TelStrat designed Engage Cloud to give service providers an easy-to-implement way to address this growing market.
Engage Cloud is ideal for deployment over the public Internet or across a private Wide Area Network (WAN). Its efficient architecture helps ensure cloud-based users enjoy highly responsive access, while the intuitive, Web 2.0 interface means they master operation with minimal training. The system's Web-based centralized management streamlines server and account configuration and control.
Engage Cloud solutions meet PCI DSS, HIPAA and other regulatory compliance program requirements with the same advanced security capabilities found across TelStrat's Engage Suite Portfolio. Full support for Secure Sockets Layer (SSL/HTTPS) connections, 256-bit AES encryption, and securely partitioned resources means rock-solid client security and data integrity. Engage Cloud also supports a wide variety of disaster survivability/recovery configurations.
"Engage Cloud is ideal for hosted service providers who want to offer their customers cloud-based call recording & WFO services. Its enterprise-grade feature set and no-compromise performance make it easy to offer highly-profitable services with minimal effort," said Bob Carroll, TelStrat CEO. "Bringing our customers innovative solutions like Engage Cloud is just one reason why, to date, 2012 has been the best year in our company's history."
About TelStrat
Headquartered in Allen, Texas, TelStrat® develops comprehensive contact center solutions and business call recording products, including the Engage Contact Center Suite. TelStrat's Engage Suite features award-winning technology that makes capturing customer interaction, knowledge mining call content, maximizing agent performance, and streamlining workforce management affordable to any organization. The modular, component-based product line provides an integrated, total solution for optimizing contact center operations.
Engage Suite's award-winning technology is proven in everything from small companies to large call centers at over 2500 installations worldwide. A customer-centric, channel-focused organization, TelStrat offers its Engage portfolio through a global network of over 300 reseller partners, including the most prominent names in telecommunications.
Founded in 1993, TelStrat has consistently maintained an unsurpassed commitment to customers and their business needs. For more information, visit http://www.telstrat.com.
CONTACT: Ed Templeman, TelStrat, +1-972-543-3500, etempleman@telstrat.com
Web Site: http://www.telstrat.com
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