Contact Center Software manages voice and text communications.
April 9, 2012 -
Suitable for premise-based and hosted environments, Contact Center HD proactively manages customer interactions. Program integrates voice, email, web, and chat interactions, as well as social networks and mobility interactions, to provide multiple touch points to serve customers. Customer management ecosystem supports intelligent call routing, inbound/outbound automation, and integrated customer records as well as predictive customer profiles, real-time monitoring, and historical reports.
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|Original Press release |
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Voice4net Launches Contact Center HD
Powerful Customer Interaction Ecosystem Delivers Innovative Features That Improve Business Performance; Platform Allows VARs to Deliver Enhanced Value To End- User Organizations
Orlando, FL, - Voice4net, a leading provider of contact center software and customer management solutions, today unveiled its much-anticipated Contact Center HD (CCHD) customer interaction solution at the Enterprise Connect Conference and Expo at the Gaylord Palms Resort in Orlando, FL. Designed to give businesses an integrated set of advanced tools to proactively manage customer interactions, Voice4net will showcase CCHD at booth 301 throughout the Enterprise Connect event, which will run through March 28th.
CCHD is an intuitive, easy-to-deploy platform that addresses specific end-user business models, policies and real-world requirements. Suitable for both premise-based and hosted environments, CCHD integrates a comprehensive array of media streams, including traditional voice, email, web and chat interactions, as well as next-generation mediums, such as social networks and mobility interactions, to provide businesses with multiple touch points to serve customers. In addition, this customer management ecosystem boasts advanced features and applications, including intelligent call routing, inbound and outbound automation, integrated customer records, predictive customer profiles, call and agent management, real time monitoring and historical reports. By providing agents with a comprehensive view of customer behaviors and propensities, combined with its robust reporting and administrative tools, CCHD empowers business to use customer interactions as a springboard to deliver enhanced service, drive satisfaction, increase revenue, and improve profitability.
"Contact Center HD is designed to help businesses manage their customer communications in a thoughtful, flexible and completely scalable manner," said Rick McFarland, chief executive officer of Voice4net. "This technology enables businesses to cater to the needs of their customers, who oftentimes are choosing any number of different media to contact businesses. This high degree of adaptability is critical for companies who must manage a myriad of technologies and services within the contact center environment. CCHD simplifies these processes by delivering a turnkey platform that can conform to any environment."
CCHD's versatile design and innovative feature set is also ideal for resellers who are looking to transition from selling commoditized communications solutions. The flexible nature of CCHD enables VARs and integrators to deliver solutions that are substantially differentiated from competitive offerings-in any environment-to offer tangible value that end users are eager to integrate into their own business operations.
"Voice4net's Contact Center HD solution represents a new dimension for businesses that are looking to better manage and improve relationships with their customers," said Blair Pleasant, president of COMMfusion LLC, a market research firm headquartered in Northern California. "The ability to integrate new touch points, such as social media and mobility features, demonstrates Voice4net's understanding of where consumer propensities are heading in terms of communication. The product's feature set, combined with its flexibility and intuitive user interface, should be well positioned to satisfy business needs today and in the future."
Based in Dallas, Texas, Voice4net generates new and useful tools that integrate telephony and database systems. Voice4net clients enjoy one hundred percent seamless integration between customers, employees and their business. By combining the traditional technology of telephones and its cutting-edge proprietary software, Voice4net ensures unrivaled flexibility in the crucial area of business communications. For more information, http://www.voice4net.com
About Enterprise Connect®
Enterprise Connect® (formerly VoiceCon) is the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America. Enterprise Connect® brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect® owns and produces No Jitter, (http://www.nojitter.com/), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, a Webinar Series and Virtual Events. For more information, visit http://enterpriseconnect.com/.