Chat-Based Service provides remote computer help.May 28, 2009 -
Accessed via one click on desktop icon, LivePCSupport puts computer users in touch with Comodo experts who can remotely fix problems over Internet using chat window similar to IM programs. Service comes with Comodo Endpoint Security Manager and supports operations such as virus diagnosis/removal, PC tune-up, Internet login protection, email account setup, software installation, printer setup, printer troubleshooting, Green PC, and computer troubleshooting.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Original Press release
Comodo, Inc.
525, Washington Blvd.
Jersey City, NJ, 07310
USA
LivePCSupport: Instant, Affordable Computer Help for Small Businesses
Jersey City, NJ, May 12, 2009 - If the browser balks when a small business owner is researching an important proposal, if malware menaces when the bookkeeper is performing the month-end close, one untimely hitch in one computer can do serious damage to the business's bottom line. With Comodo's new LivePCSupport service, business owners can cross, "Become computer expert," off their to-do lists.
Instead of turning her attention away from the proposal or the accounts, the business owner can click the "LivePCSupport" icon on her desktop. LivePCSupport puts computer users in touch with Comodo experts, who can remotely fix many problems over the Internet. The icon opens up a chat window, similar to sending Instant Messages.
The business owner describes the PC problem or question. The Comodo troubleshooter connects to the subscriber's computer via the Internet. In many cases, the support technician can delete a file or change a setting to fix the problem. LivePCSupport subscribers enjoy the benefits of PCs and the Internet without having to be computer experts.
This affordable live computer support service includes many of the operations a business normally has to puzzle through, or to pay for an onsite visit for help with: Virus Diagnosis and Removal, PC Tune-up, Internet Login Protection, Email Account Setup, Software Installation, Printer Setup, Printer Troubleshooting, Green PC, and Computer Troubleshooting.
LivePCSupport differs from other support programs in that it is chat- rather than telephone-based. Telephone-based support services provide instructions over the phone. If the PC user is unaccustomed to computers, the instructions can be hard to follow. With hands-on support, Comodo's experts perform diagnose problems and then repair them via an Internet connection.
Comodo LivePCSupport comes with Comodo's world-famous security software. Comodo Endpoint Security Manager makes protecting every computer in the business from malware a snap. Used in conjunction with Comodo's award-winning security software, it shields every protected computer from the destroying effects of viruses, Trojans, and worms like the Conficker virus. Endpoint security is a relay for CIS and used to perform admin functions remotely.
Comodo's Default Deny Protection(TM) blocks all attempts by malware to install itself and run on a subscribers' computers, keeping PCs running at peak capacity.
For more information about online tech support and Endpoint Security Manager for businesses, visit http://www.livepcsupport.com/business...
About Comodo
The Comodo companies provide the infrastructure that is essential in enabling e-merchants, other Internet-connected companies, software companies, and individual consumers to interact and conduct business via the Internet safely and securely. The Comodo companies offer PKI SSL, Code Signing, Content Verification and E-Mail Certificates; award winning PC security software; vulnerability scanning services for PCI Compliance; secure e-mail and fax services.
Continual innovation, a core competence in PKI, and a commitment to reversing the growth of Internet-crime distinguish the Comodo companies as vital players in the Internet's ongoing development. Comodo secures and authenticates online transactions and communications for over 200,000 business customers and has over 15,000,000 installations of desktop security products.
For additional information on Comodo - Creating Trust Online(TM) visit our website.
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