Call Center Software delivers entry-level capabilities.
September 15, 2010 -
With functionality and configuration suited for startup or smaller scale call centers with no more than 50 seats, CTstage® Lite delivers features such as telephone control, real-time monitoring, reporting functions, and high-capacity voice recording. All functions can be run from single server, and incorporated IPstage® MX/EX300 can be used as gateway to connect with public networks. Solution also offers simplified settings for patterned control management items such as ACD2 and IVR.
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|Original Press release |
Oki Electric Industry Co., Ltd.
Tokyo, , 105-8460
OKI Launches CTstage ® Lite for the CTstage® 5i Call Center System
TOKYO - OKI Networks, an OKI Electric Industry (TSE: 6703) subsidiary that designs and manufactures telecommunication products, today announced the launch of "CTstage® Lite", a small-scale alternative for the "CTstage® 5i" call center system that currently holds the leading market share in Japan. The software will be available in Japan stating today.
For "CTstage Lite", system functions and configuration have been simplified to suit the needs of smaller businesses, reducing cost by roughly 60%. Offering enhanced usability at lower installed cost, the product is ideal for users planning to set up a small-scale call center or those considering installing their first call center system.
The full-scale "CTstage 5i" system is an all-in-one package that provides all the functionality required for major call center systems. Its major feature is easy expandability: Systems can be scaled up simply by adding servers, using a single architecture that is based on Windows®. While "CTstage 5i" has won high marks for ease of customization, flexibility, and the fine-grained control it gives users, customers installing their first call center system or running small-scale systems tend to need simplicity, ease of use, and lower system installation costs more than expandability. To meet these needs, OKI Networks has developed "CTstage Lite", a small-scale package for "CTstage 5i" that addresses all these customer requirements.
"CTstage Lite" is an alternative to "CTstage 5i" that targets small-scale call centers with no more than 50 seats. It offers a package at cost savings of roughly 60% by simplifying functions and the system configuration, while offering a powerful range of features inherited from "CTstage 5i", including telephone control, real-time monitoring,1 reporting functions, and high-capacity voice recording.
"To make system setup easy for customers installing their first call center, 'CTstage Lite' offers simplified settings for patterned control management items like ACD2 and IVR,3 which previously required call center expertise," says Hidetoshi Saigou, President of OKI Networks. "The ceiling of 50 seats makes it possible to run all functions from a single server, including voice recording. The simplified hardware configuration reduces system price, installation costs, and labor requirements."
"CTstage Lite" also incorporates OKI Networks' "IPstage® MX/EX300" as a gateway used to connect with public networks, allowing customers who have already installed "IPstage" to establish full-scale call centers simply by adding "CTstage Lite". Since inquiries can be escalated by integrating the office and call center, this configuration allows departments to work together to respond to inquiries received through the call center.
As a specialist in call center systems and applications, OKI Networks will continue to meet customer needs and provide innovative solutions that help them create added value, and ensure their success.
About Oki Networks Co., Ltd.
Established October 1, 2008, OKI Networks was spun off from OKI Electric to focus on sales, marketing, product planning, and product development related to OKI's telecommunications products. Tokyo-based OKI Networks currently has approximately 590 employees. Visit the OKI Networks website at: http://oki-networks.com/.
Notes: The names of the companies and products mentioned in this document are the trademarks or registered trademarks of the respective companies and organizations.