Agent Desktop Interface promotes contact center efficiency.September 21, 2012 -
Composer X helps contact center managers build sophisticated agent workflows and unify agent desktop environment. Supporting various desktop and development configurations, this solution decreases call handle times and promotes customer service. While design tools improve agent workflow creation, security and screen recording features help manage compliance. Unified desktop and workflow management features foster productivity, and iFrame support is standard.
Original Press release
Noble Systems Corporation
4151 Ashford-Dunwoody Rd
Atlanta, GA, GA 30319
USA
Noble Systems Presents Next-Generation Contact Center Agent Desktop
Unified contact center solutions provider unveils Composer X, the latest installment of its award-winning agent desktop solution that simplifies and streamlines the agent environment
Atlanta, GA: Noble Systems Corporation, a global leader in unified contact center technology solutions, today announced the launch of Noble® Composer X, the latest version of its award-winning agent desktop interface that makes it easy for contact center managers to build sophisticated agent workflows and to unify the agent desktop environment.
“Breakthrough contact center results begin at the individual agent level,” said James K. Noble, President and CEO of Noble Systems. “Composer X offers unmatched flexibility, customization and feature functionality to address agent inefficiencies and optimize results. It also speeds and simplifies management functions and supports improved workflows to guide agents through campaigns.”
Available as part of Noble’s premise and cloud-based solutions, Composer X supports a variety of desktop and development configurations to create a unified desktop, allowing agents to access information from multiple sources in a single interface, decreasing call handle times and improving customer service. Composer X can run on Windows, Mac or Linux desktops with only a web browser and offers superior flexibility through thick or thin client-server architecture environments.
Key enhancements and features include:
• Deployment Flexibility: Choose your agent user interface from either Web or WinForm User Interfaces
• Desktop Designer: Improve agent workflow creation with new design tools
• Compliance Tools: Manage compliance with enhanced security and screen recording features
• Web Power: Take full-advantage of the web with iFrame support
• Productivity Boost: Increase agent production with unified desktop and workflow management features
Since its launch in 2005, the Composer series has delivered unified contact center agent desktops with industry-leading versatility and accessibility. Each version of Composer has been designed with an easy-to-learn, intuitive feature set so team members can get to work quickly. Composer is available with Noble’s unified contact center platform or as a point solution when integrated with a third-party ACD. Learn more about Noble Composer X.
About Noble Systems®
Noble Systems Corporation is a global provider of unified contact center technology solutions, delivering systems since 1989. Every day, millions of contacts are made by agents at 4,000+ installations worldwide using the Noble platforms for inbound/outbound/blended communications. The scalable, integrated Noble solutions include ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Noble Systems (Atlanta, GA) pioneered an open, scalable, fully-distributed platform. For more information on this item or the company, contact Lee Allum at 1.888.866.2538 x538 or visit www.noblesystems.com.
For more information on this news release, or for other company data, please contact Noble Systems Corporation:
Mr. Lee Allum, VP Marketing
Noble Systems Corporation
1.888.8.NOBLE.8 (1.888.866.2538) x538
lallum@noblesystems.com
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