September 19, 2007 -
Merging speech analytics knowledge and methodology, QuickStart Solution suite facilitates business operation by analyzing call traffic. It also aids business/market intelligence to identify business opportunities, and highlights key aspects of organization's relationship with their customers. Uncovering key information and providing recommendations, QuickStart offers flexible deployment options from managed service through onsite implementation/deployment.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Nexidia Offers Accelerated Speech Analytics Success with Addition of QuickStart Solution Suite
Industry leader leverages depth of expertise to deliver the fastest, easiest access to contact center insights for global enterprises
ATLANTA, Sept. 4 / -- Nexidia, the market-leading provider of solutions for speech analytics and rich media search, today announced the availability of the Nexidia QuickStart Solution suite. The QuickStart Solution suite enables enterprises to gain key insights that can have immediate strategic and financial impact on both the cost structures and revenue streams of their organizations. Nexidia's ability to quickly search and analyze audio without requiring complex implementations and infrastructure ensures global organizations have the easiest, fastest path to the benefits of speech analytics.
In the past 12 months, Nexidia's applications have analyzed over 3.3 million hours of audio and video including more than 73.5 million contact center calls. Nexidia's core technology advantages -- unparalleled scale, speed and accuracy of results -- coupled with its flexible deployment options, ensures customers receive key business insights in as little as a few days. In just the past year, analysis conducted using Nexidia ESI has identified or generated annual savings in excess of $50 million.
The Nexidia QuickStart Solution suite delivers quantifiable results in these major areas:
o Operational Effectiveness enabling thorough analysis of call traffic
o Business and Market Intelligence to identify business opportunities
o Customer Experience highlighting key aspects of the organization's
relationship with their customers
Using a Nexidia QuickStart Solution, one organization was able to search and analyze 21,000 hours of audio and began making operational changes in just a week. At the end of the first 90 days, annual savings of $3.1 million have been identified and implemented. The entire project was hosted in Nexidia's secure hosting facility and delivered over the Internet.
Insights gained from these solutions answers the enterprises' need to maximize revenue growth opportunities while aligning resource needs with service level goals. These packaged solutions uncover key information and provide recommendations to the enterprise, resulting in substantial ROI (return on investment). The three offerings represent sixteen pre-defined areas of investigation, ranging from appropriate transfer analysis through product launch analysis and are based on the extensive knowledge Nexidia has gained in developing and delivering successful speech analytics engagements to its customers.
"Our customers and partners have come to rely on us to deliver quantifiable analysis quickly, efficiently and effectively," said John Willcutts, president and chief executive officer of Nexidia. "The QuickStart suite merges our market-leading solutions, proven speech analytics knowledge & methodology with a clearly defined plan for success."
The Nexidia QuickStart Solutions offerings are available now. The QuickStart Solutions offer flexible easy deployment options from a turnkey managed service through onsite implementation and deployment. QuickStart Solutions can be structured as a one-time service project, an ongoing monthly services engagement, software license purchase or combination of these options. Nexidia's Professional Services and Consulting teams bring depth of experience and domain expertise to ensure customer success.
About Nexidia
Nexidia is the market-leading provider of highly scalable and accurate rich media search and speech analytics software. By transforming audio and video data into business intelligence, Nexidia allows both government and commercial enterprises, in industries such as Healthcare, Insurance, Financial Services, Technology, Media Creation and Aggregation, Telecommunications and Outsourcing, to leverage untapped information previously locked away in audio- video content. Based on years of research and development, Nexidia's phonetic engine is the only technology that allows the user to search on proper names, places, industry terms and jargon without extensive training and cumbersome dictionaries. The process is adaptable to a range of audio analyses and excels across the full spectrum of audio quality. For more information, please visit www.nexidia.com.
Source: Nexidia
CONTACT:
Anna Convery of Nexidia
+1-404-495-7222
aconvery@nexidia.com
General Information:
Anna Convery
USA
Phone: 404-495-7222 E-mail this person Company Information: Name: Nexidia, Inc. Address: 3565 Piedmont Road N.E. City: Atlanta State: GA ZIP: 30305 Country: USA Phone: 404-495-7220 FAX: 404-495-7221 http://www.nexidia.com
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