CRM Software enables real-time service interaction.
February 23, 2007 -
Based on Business Control Layer technology, Leap Business Control Engine (Leap BCE) Mobile Edition captures and responds to events, based on pre-configured set of business policies, while adapting network or service behavior in response to customer interaction. Web self-care portal helps users manage their services, and control their spending or other aspects of services. Leap BCE can simultaneously connect to multiple network infrastructures like wire-line, WiMAX, cable, and IP.
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FTS Launches Leap(TM) BCE Mobile Edition Enabling Real-Time Service Interaction with Customers
First Live Demos of Leap BCE Mobile Edition to be Presented at 3GSM
3GSM World Congress BARCELONA, Spain, February 12/ -- FTS (LSE: FTS), a global provider of Business Control, Billing
& CRM solutions for communications service providers, has announced the launch of Leap Business Control Engine (Leap BCE) Mobile Edition, a policy control and charging network element based on FTS' patented Business Control Layer technology.
Leap BCE Mobile Edition is groundbreaking innovation enabling operators to create a new paradigm in customer-provider relationship. The solution enables real-time customer interaction thus increasing revenues and customer satisfaction. This works by capturing and responding to events in real-time based on a pre-configured set of business policies and dynamically adapting network or service behavior in response to customer interaction.
Action examples include: setting service QoS, sending the subscriber a message, provisioning an upgraded service, balance management, charging, or other.
Leap BCE Mobile Edition comes equipped with a web self-care portal empowering subscribers to manage their services and control their spending or other aspects of services. Providing instant gratification, the web self-care may respond instantaneously to customer requests, provisioning commands, and interact with customers to enhance their overall service experience.
Operators will see how Leap BCE Mobile Edition enhances existing OSS/BSS by integrating and complimenting these systems. Furthermore, the solution can simultaneously connect to multiple network infrastructures like wire-line, WiMAX, cable, and IP, enabling true blended cross-network service plans.
FTS will be demonstrating Leap BCE Mobile Edition at 3GSM in Barcelona (Hall 2, Stand B53) for the first time. FTS will present two scenarios - VoIP over 3G Up-sell (and blocking), and broadband quota self-management - together with Allot Communications' service optimization solutions based on deep-packet-inspection.
These live demos will show mobile operators how Leap BCE Mobile Edition increases revenue opportunities and enhances customer experience providing operators sustainable competitive advantage and differentiation.
"This is an exciting event for the industry. While many speak about the need for real-time customer interaction, FTS demonstrates both the product and customer case studies," said Yair Sakov, Vice President, Marketing and Business Development, at FTS. "Leveraging this capability, providers can better cater to their customers dynamically improving the customer experience, increasing retention and revenue opportunities."
In addition to Leap BCE Mobile Edition, FTS will be exhibiting its full range of converged billing solutions at the 2007 3GSM World Congress in Barcelona from 12th to 15th February. On its stand (2B53), FTS will demonstrate its most advanced prepaid and postpaid convergent billing platform, which offers convergence on multiple levels, with fully integrated SCP/charging/billing and CRM.
About FTS
FTS (LSE: FTS) is a provider of Business Control, Billing and CRM solutions for communications service providers. FTS pioneered the Business Control Layer market and is the leading player in the space. By analyzing events from a business standpoint rather than just billing them, FTS allows providers to better understand their customer base and leverage business value from every event and interaction. FTS deploys its full range of end-to-end, stand-alone and add-on solutions to customers in over 40 countries and has implemented solutions in wireless, wireline, cable, content and broadband markets including multiple cross-network installations. Serving the evolving needs of both traditional and next generation service providers, the company's operations comprise four international R&D locations and strategically-located sales support offices worldwide. FTS is one of EMEA's fastest growing technology companies, consistently earning a place within the Deloitte Technology Fast-500 EMEA listing. For more information please visit http://www.fts-soft.com/.
For further information please contact:
Source: FTS
For further information please contact: Moshe Peterfreund, Tel. +972-9-952-6536, press@fts-soft.com
Contacts:
Marketing:
Moshe Peterfreund
INTL
Phone: +972-9-952-6536 E-mail this person
Public Relations:
Sonus PR
Patrick Smith
INTL
Phone: +44-20-7851-4890 E-mail this person Company Information: Name: FTS Address: 902 Clint Moore Rd. City: Boca Raton State: FL ZIP: 33487 Country: USA Phone: 561-999-8000 http://www.fts-soft.com/
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