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Speech Analysis Software targets contact center environment.
October 12, 2009 -
Gopher-it(TM) delivers phonetic speech search technology that enables contact centers to identify words and phrases in call recordings, helping management improve operational efficiencies and combat compliance breaches. Providing project-based environment linking searches with audio recordings, Windows®-based desktop speech search and analytics tool can be integrated with existing contact center infrastructure and does not require dictionary of recognizable terms.
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Aurix Brings Next Generation Speech Search to Contact Centre Market
06 October - (Malvern-based) specialist technology provider, Aurix, is today launching its desktop speech search and analytics product, Gopher-it(TM), to help contact centres stay ahead of the competition while reducing risk.
The phonetic speech search technology used in Gopher-it(TM) was originally developed by scientists at Aurix for the intelligence services and has been transformed for the contact centre environment. The solution will enable contact centres to identify words and phrases in call recordings, helping management teams to improve operational efficiencies, combat compliance breaches and gain competitive advantage.
Peter Rogers, CEO at Aurix explains, "Many organisations operate a part of their business on the telephone - through large scale contact centres, internal sales desks, customer service functions etc. During these conversations your customers are revealing information about their needs, expressing opinions on your company and providing intelligence about competitors. The latent value of these discussions is tremendous. Our technology can help release that value.
Rogers continues, "For too long, the capability to locate critical information within call recordings and perform analysis in order to gain insight, has been the domain of large, costly and complex systems. Gopher-it(TM) challenges this and puts the power of analytics into the hands of everyone."
Gopher-it(TM) is the first Windows based, desktop speech search and analytics tool. Unlike most other speech analytics technologies, it is based on phonetic technology, that doesn't require a dictionary of recognisable terms.
Gopher-it(TM) is scalable and can be tailored to the needs and budgets of both large and small contact centres. Based on an open architecture, it can easily be integrated with existing contact centre infrastructure.
For further information on Gopher-it(TM) visit www.aurix.com
Key Benefits provided by Gopher-it(TM):
Improvements in efficiency over traditional speech search techniques, releasing value through increased coverage.
Increase in business performance due to improvements in customer service, through identification of good and bad practice.
Enhances brand protection by reducing risk of malpractice, fraud and non compliance.
Low start-up cost due to small operational footprint and no requirement for enterprise level integration.
Features of Gopher-it(TM):
Desktop speech search, based on phonetic technology, providing the speaker independent capability that doesn't require a dictionary of recognisable terms.
Easy to use interface providing a simple and efficient way to create searches and review results.
Interface to industry standard tools to perform detailed analytics.
Supports industry standard telephony audio formats, including: G711, GSM6.10, MP3 & WMA.
Project based environment linking searches with audio recordings.
System requirements for Gopher-it(TM):
Windows® XP (SP2) / Windows® Vista (SP1)
Windows® Media Player 11
DirectX® 9.0c
Microsoft® .NET Framework 3.5 (SP1)
Adobe® Reader 9.0
Recommended minimum hardware specification: Intel® Core 2 Duo, 2.0GHz, 2GB RAM.
About Aurix
Founded in 2007, Aurix brings 30 years of expertise in intelligence grade speech search technology to the forefront of the commercial world. The company's origins are rooted in intelligence and military organisations, as is the technology behind the search software. Its aim is to become the global leader in speech search technology.
Aurix has developed solutions for four key sectors; the contact centre, data search, security and intelligence and IT security. Its speech search technology helps organisations identify specific information from audio files. As a result, organisations can gain operational efficiencies, competitive advantage and peace of mind. For further information visit www.aurix.com
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