Software manages product service repair lifecycle.
March 24, 2009 -
Adaptable with flexible workflows and optimized configurability, iWarranty with Service offers multi-tiered distribution channels, dealer performance management, fraud protection, and maximized product coverage. It incorporates business intelligence tools and integrates with various EDI, XML, API, and ERP interfaces or web services. Integrated service center locator helps with expediting repairs, dispatch management, and automatic claims processing.
4CS Announces New Product, iWarranty with Service, for the Consumer Products Market, at Warranty Chain Management Conference in Orlando, Florida
ORLANDO, Fla., March 10 / / - 4CS, Inc., a leading provider of Service Customer Lifecycle Management (SLM) solutions, is pleased to announce its newest product, iWarranty with Service.
iWarranty with Service is a brand new warranty product developed for the specific requirements of consumer products companies. "Consumer product companies have unique needs," offered Ashok Kartham, CEO of 4CS, "and we have spent a lot of time and resources to make sure this product meets and exceeds those needs."
With features including multi-tiered distribution channels, dealer performance management, fraud protection, and expansive product coverages, 4CS has built iWarranty with Service to fit the customers' exact needs.
iWarranty is also built with the same dynamic framework within Service Suite, which gives 4CS customers the following advantages over other products:
Adaptability - From the ground up, 4CS has built in the ability to adapt to customers' exact processes, both today and into the future. Offering flexible workflows, dynamic rules and easy configurability, 4CS can optimize customers' business processes.
Intelligence - 4CS has developed a unique solution to business intelligence with the simplicity necessary to meet operational user needs, as well as the sophistication required to extract critical insights. By pre-building critical information structures and combining them with a powerful analytic engine, Cognos, 4CS delivers powerful, in-depth insights directly to your users.
Utility - 4CS customers consistently comment on the extent of the tools and features contained in our software. With more tools and features than any other product in our market, 4CS can handle the complex needs of the consumer products manufacturer.
Integration - There are no islands of success in the service chain; service tools perform well only in a fully integrated environment. With 10 years of experience working on large and medium-sized interfaces, 4CS can handle all of your integration needs. From common interfaces such as EDI, XML, or API, standard ERP interfaces such as SAP, Oracle, or web services, or interfaces to special programs or files, 4CS is up to the challenge. With more than 23 full-time people dedicated to integration, we have yet to encounter an interface we could not handle.
4CS offers the leading product to address the critical needs of the warranty manager, by speeding execution, reducing complexity, and gaining intelligent insights, all evident in the results.
The new iWarranty with Service product can manage the entire service repair lifecycle. It contains a service center locator for expediting repairs, dispatch management to monitor and track repair status, and automatic claims processing to speed cash flow.
iWarranty with Service addresses the complexity required to manage hundreds of programs and products, schedule and dispatch thousands of service providers, and achieve all of this within the timeframes demanded by your customers and consumers.
4CS is a leading provider of Service Lifecycle Management solutions. Its SLM applications provide proactive and collaborative service solutions that enable businesses to meet changing needs throughout the customer's life, concentrating on the post-sale or aftermarket stages.
For more information, visit www.4CS.com or call 800.709.8773
Source: 4CS, Inc.
CONTACT: Philip Cunningham of 4CS, Inc., +1-309-751-6144, philc@4cs.com
General Information:
Philip Cunningham
USA
Phone: 309-751-6144 E-mail this person Company Information: Name: 4CS, Inc Address: 1201 7th Street City: East Moline State: IL ZIP: 61244 Country: USA Phone: 800-709-8773 http://www.4cs.com/
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