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Radisys Announces New Speech Capabilities for Convedia Media Server Family
Integrated Speech Recognition and Text-to-Speech features deliver development and deployment benefits to IP Contact Center market
Hillsboro, OR- June 25, 2008-RadiSys® Corporation (NASDAQ: RSYS), the leading independent provider of open, standards-based media server platforms and advanced embedded solutions, today announced that its market-leading Convedia® media server family now supports automatic speech recognition (ASR), or converting human speech to computer data, and text-to-speech (TTS) capabilities in multiple languages for IP contact center application developers and service providers. The company's integration of a standards-based Media Resource Control Protocol (MRCP) with leading speech servers results in better resource utilization and economics, less equipment to procure and manage in large deployments, and improved scalability.
Commenting on the announcement, Stephane Teral, principal analyst for Infonetics Research, Inc., said "Speech capabilities are increasingly prevalent in many Voice over IP (VoIP), IP Multimedia Subsystem (IMS), and mobile applications. Adding support for ASR and TTS to RadiSys Convedia media servers brings significant benefits to application vendors. By reducing their development and deployment costs, vendors can accelerate the introduction of new services and competitively differentiate their products in next-generation IP contact centers."
David Smith, General Manager of the Media Service Business Unit at RadiSys, explained "Our new ASR and TTS capabilities improve the economics and scalability of speech application deployments and will continue to expand our business with IP contact center application development partners, as well as with our hosted call center service provider customers."
BENEFITS OF INTEGRATING CONVEDIA MEDIA SERVERS AND SPEECH SERVERS
Speech servers are specifically designed to deliver ASR and TTS capabilities. A typical VoIP application, however, requires many additional forms of media processing such as audio and video media streaming, media record and playback, tone detection, and multimedia conference mixing. Relying solely on speech server platforms to control all these media processing functions for a typical IP communications application is expensive, while delivering less-than-optimum scalability for large deployments.
With the introduction of ASR and TTS support, Convedia media servers can now be used in conjunction with speech servers to deliver a more cost-effective and scalable deployment model. Previously, Convedia media servers could process Session Initiation Protocol (SIP) commands and VoiceXML scripts to apply media processing against Real Time Protocol (RTP) media streams in a VoIP or IMS architecture. Today, an ASR or TTS request written in the VoiceXML script is forwarded using a standards-based Media Resource Control Protocol (MRCP) interface to an adjunct speech server.
The net result is that speech servers now can focus exclusively on ASR and TTS processing, while all other media processing is done cost-efficiently within the Convedia media server. This creates an improved service delivery architecture. An additional benefit is that application vendors need only develop one media processing interface to the media server, rather than two interfaces to separate media server and speech server technology platforms.
AVAILABILITY
ASR and TTS support in multiple languages based on an MRCP integration with leading third-party speech servers is available immediately on the RadiSys Convedia media server family of products.
ABOUT RADISYS CONVEDIA MEDIA SERVERS
Ranked the market-leading IP media server vendor for four consecutive years by market research firms Infonetics and iLocus, RadiSys Convedia media servers support a broad set of IP media processing features essential for next-generation IP Contact Center applications. The RadiSys Convedia CMS-9000 Media Server delivers optimal performance and reliability, scalability, and a low total cost of ownership for media-intensive IP Multimedia Subsystem (IMS) networks and services. These media servers enable fixed mobile convergence by delivering a shared IP media processing resource for any access network, including wireless, broadband, cable, PSTN or satellite. The system's multi-service versatility enables revenue-generating IMS applications, including multimedia conferencing, IP Centrex, ringback tones, network gaming, video communications, and IP Contact Center applications.
ABOUT RADISYS
RadiSys (Nasdaq: RSYS) is a leading provider of advanced solutions for the communications networking and commercial systems markets. Through intimate customer collaboration and combining innovative technologies and industry leading architecture, RadiSys helps OEMs, systems integrators and solution providers bring better products to market faster and more economically. RadiSys products include embedded boards, application enabling platforms and turn-key systems, which are used in today's complex computing, processing and network intensive applications.
For more information, visit http://www.radisys.com, write to info@radisys.com, or call 800-950-0044 or 503-615-1100.
Company Information:
Name: RadiSys Corp.
Address: 5445 N.E. Dawson Creek Dr.
City: Hillsboro
State: OR
ZIP: 97124
Country: USA
Phone: 866-385-6167
FAX: 503-615-1115
http://www.radisys.com
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