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Software helps manage utility field service workforce.
May 27, 2008 -
OracleŽ Utilities Mobile Workforce Management v1.5 offers real-time scheduling capabilities needed to manage intra-day schedule and staffing changes. It is also able to automatically identify linkages/flow between various tasks on project. Integration with Oracle Fusion Middleware MapViewer allows access to map data from central repository, which is frequently updated for effective planning of repairs and maintenance and helping work crews get to right job site.
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Oracle Announces OracleŽ Utilities Mobile Workforce Management 1.5
SAN ANTONIO, May 20 / / - CS WEEK -
- Oracle today announced the availability of OracleŽ Utilities Mobile
Workforce Management 1.5, which includes significant enhancements that
help utilities improve workforce productivity, more effectively plan
maintenance and enhance customer service.
- The new release continues to build on Oracle's commitment to providing
utilities industry-specific applications that are pre-integrated with
other Oracle product offerings and allow customers to fully leverage
Oracle Database and Oracle Fusion Middleware to improve application
performance and reliability.
- Oracle Utilities Mobile Workforce Management has been designed for
utility field service work - to provide real-time scheduling
capabilities needed to manage intra-day schedule changes due to
emergency work requests and other day-to-day activities.
Oracle Utilities Mobile Workforce Management Release 1.5 Details
- Oracle Utilities Mobile Workforce Management 1.5 includes more than 20
user enhancements based on Oracle Customer Advisory Board
recommendations. These enhancements will help utilities:
- Streamline Crew Management for Multi-Task Jobs - The new version
allows utilities to automate previously manual processes by
identifying linkages/flow between various tasks on a project. For
example, utilities would typically schedule consecutive tasks like
trenching, installing pipe or conduit and setting/energizing a meter
in order, but separately, requiring manual schedule reconfiguration
should one aspect of the job change. In addition, the application
allows utilities to easily accommodate staffing changes. For
example, if a service specialist calls in sick, the system will
assess the skill set of the present workforce and reassign tasks as
needed. With Oracle Utilities Mobile Workforce Management,
utilities can coordinate changes to the schedule's tasks
automatically and readjust the other work in the series in real time
- as opposed to an individual having to manually reschedule the
various tasks. This new feature helps save time and reduce human
error.
- Provide Spatial Information - Oracle Utilities Mobile Workforce
Management 1.5 also integrates with Oracle Fusion Middleware
MapViewer to display geospatial data from a number of sources,
including Oracle Database, Oracle Spatial, utilities' GIS systems
and external geospatial Web sites accessible through Web services.
This integration provides a clearer user interface that allows users
to access map data from a central repository, rather than having to
download maps individually. The system also makes immediate updates
to the central repository, helping ensure that users have access to
accurate, up-to-date spatial data to more effectively plan repairs
and maintenance and helping work crews get to the right job site as
quickly and efficiently as possible.
- Enable Route Replay - Oracle Utilities Mobile Workforce Management
1.5 leverages map data from Oracle Fusion Middleware MapViewer to
illustrate routes where vehicles have historically traveled. This
feature enables management to document a truck's location at any
given time in the past should the information be required for
insurance, public information or other schedule/location
verification purposes.
- Oracle Utilities Mobile Workforce Management 1.5 also includes tighter
integration to Oracle Utilities Network Management System to provide
users with the flexibility of managing a work order through the user
interface of either system.
- The following platforms are certified for Oracle Utilities Mobile
Workforce Management 1.5: Windows Server 2003 Standard Edition, SP2;
Windows XP, SP2; Windows Mobile 5; and Windows Mobile 6.
Supporting Quotes
- "Efficiently managing a field workforce is a complex process for
utilities. The new release of Oracle Utilities Mobile Workforce
Management provides features that allow utilities to improve
communication between operations and field personnel, reschedule crews
as needed, optimize available workforces and more proactively plan
repairs and maintenance to enhance customer service," said Quentin
Grady, senior vice president and general manager, Oracle Utilities.
Supporting Resources
http://www.oracle.com/industries/util...
http://www.oracle.com/industries/util... workforce.html
About Oracle Utilities
Oracle Utilities delivers the proven software applications that help utilities achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware and database technologies. Oracle Utilities enables its customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and deliver on commitments to environmental conservation. For more information, visit http://www.oracle.com/industries/utilities.
About Oracle
Oracle (NASDAQ:ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com/.
Trademark
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Source: Oracle Corporation
CONTACT: Caroline Yu of Oracle Corporation, +1-650-506-8920, caroline.yu@oracle.com
Web site: http://www.oracle.com/
Contacts:
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