Software aids in creation of IP communications solutions.
May 1, 2008 -
Envox CT ADE(TM) v10 enables developers to create programs that integrate voice, video, conferencing, SMS, and fax capabilities. This interactive voice response (IVR) development tool offers SOA compatibility through support for VoiceXML, MRCP, and SIP standards and lends full control over Dialogic® API. Along with support for various speech recognition and text-to-speech capabilities, software offers SRTP, SIP TLS, and VoiceXML browser support.
Major upgrade enables .NET and Windows developers to accelerate the creation of voice and video communications solutions
WESTBOROUGH, Mass., April 28 -- Envox Worldwide, a leading global provider of IP-based voice solutions, today announced that it has introduced Envox CT ADE(TM) 10, a major upgrade to the most widely used interactive voice response (IVR) development tool in the industry. Key enhancements in Envox CT ADE 10 include the ability to create leading-edge IP communications solutions, including video messaging, SMS, and conferencing solutions, and compatibility with service oriented architectures through support for the VoiceXML, MRCP, and SIP standards.
"The expanded capabilities of Envox CT ADE 10 ensure that service providers and enterprises can dramatically lower the cost and decrease the effort needed to create cutting-edge voice solutions, such as revenue-generating video, voice and data services, IP-based IVR and contact center solutions, speech-enabled self-service solutions, and unified communications solutions," said Leo Casey, president and CEO of Envox Worldwide. "The scalability and price/performance advantages of Envox CT ADE are well known, and now, with this expanded support for video, SMS, and conferencing, Envox CT ADE is bringing those cost advantages to the cutting edge of IP communications."
Created for use with Dialogic Corporation's media processing, signaling, and switching products, Envox CT ADE is a rapid application development tool that enables developers to gain significant time-to-market advantages while maintaining full control over the Dialogic(R) API. With Envox CT ADE, developers can create voice solutions that easily integrate voice, video, conferencing, and fax capabilities. In addition, Envox CT ADE is tightly integrated with the latest automated speech recognition (ASR) and text-to-speech (TTS) engines from Nuance Communications, a leading provider of speech solutions for businesses and consumers around the world.
New features introduced in Envox CT ADE 10 include:
-- VoiceXML -- Envox CT ADE has been enhanced with a VoiceXML browser that supports the features of both VoiceXML 2.0 and 2.1 specifications. Support for VoiceXML, the standard for self-service solutions, enables developers to execute VoiceXML scripts from within their ADX or ADL applications.
-- Media Resource Control Protocol (MRCP) 2.0 -- Envox CT ADE now supports the MRCP 2.0 standard for automated speech recognition (ASR) and text-to-speech (TTS), providing users more choices of speech technologies to control the cost of speech-enabled deployments.
-- Video messaging -- Developers can use the send, play, and record capabilities of Envox CT ADE 10 to develop video messaging solutions with Dialogic's Host Media Processing (HMP) 3.0 software.
-- High-density conferencing -- Envox CT ADE increases the number of ports per server that service providers can achieve when deploying conferencing solutions. This enhancement is possible through support for the Conferencing (CNF) API included with Dialogic's Host Media Processing (HMP) Software 3.0.
-- Expanded support for speech technologies -- Envox CT ADE 10 is compatible with the leading-edge speech technologies from Nuance, including the Nuance 9 speech recognition engine and the RealSpeak 4.5 text-to-speech engine.
-- IP telephony -- Envox CT ADE has enhanced SIP capabilities for developing a wide array of VoIP-based solutions. Support for Secure Real Time Protocol (SRTP) and SIP Transport Layer Security (TLS) are now included.
-- SMS through SS7's GSM Mobile Application Part (GSM MAP) -- Envox CT ADE 10 extends its SS7 support to include SMS communication through GSM MAP, allowing messages to be delivered to mobile phones through an SS7 network.
Envox Worldwide is a leading global provider of IP-based voice self-service and contact center solutions. The company's standards-based software solutions dramatically reduce customer service costs, optimize contact center performance, and improve customer satisfaction. More than 1.25 million ports of Envox's hosted and premise-based IVR solutions have been deployed globally and over one million contact center agents benefit from the intelligent routing, screen pop and call monitoring functionality provided by Envox's award-winning CTI software. Envox's development tools and software platforms are also used to streamline enterprise-wide communications through unified communications solutions and to generate new revenue streams for service providers through multimedia carrier communications services. For more information, visit http://www.envox.com/.
For more information, contact -- Catherine Van Evans -- +1 508 871 7604 or Darby Johnson -- +1 603 559 5809.
Contacts:
Marketing:
Darby Johnson
USA
Phone: 603-559-5809
General Information:
Catherine Van Evans
USA
Phone: 508-871-7604 Company Information: Name: Envox Americas Address: 2000 West Park Drive City: WestBorough State: MA ZIP: 01581 Country: USA Phone: 508-898-2600 http://www.envox.com
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