IT Software uses smart cards for identity verification.
July 17, 2006 -
Typically used for network management, system administration, and technical support, NetOp Remote Control v9.0 allows control of one or more computers from another computer. Using smart card and reader, helpdesk personnel can have their identity verified by user if remote control is required. Software also enables communication via web-cam and chat session, and allows one specialist to take remote control from another if other specialist skills are required to solve user's problem.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
New Software Version Allows Help Desk Personnel to Use Smart Cards to Verify Identity to PC Users
Copenhagen, Denmark, June 12, 2006 - Danish software specialist Danware today launches its latest software product for IT remote control, NetOp Remote Control 9.0 offering new security and real time sight and sound communication features. The program allows remote control of one or more computers from another computer and is typically used for network management, system administration and technical support.
With NetOp Remote Control 9.0, helpdesk personnel can have their identity verified by users - if remote control is required, - by using a smart card and a smart card reader. This is facilitated via a security server, which communicates with a Windows 2000/2003 Server with Microsoft CA installed. Helpdesk personnel and users can also communicate during support sessions via web-cam and a chat session, for real-time sight and sound.
These new functions fit in well with market requirements for modern, remote control software, according to industry analyst Stacy Sudan, Research Analyst for IDC's mobile software services.
"Many businesses are already using remote control software in their IT support departments, and embedded versions in production processes and in both instances they need secure and user-friendly solutions," she said. IT support departments are also looking for flexible solutions making it possible to communicate with users during support sessions in new ways."
Security has been further enhanced in the new version of NetOp Remote Control. The powerful 256-bit AES encryption is now part of the Linux, Solaris and Mac OS X modules, and logged events can be stored locally and/or on the security server.
"NetOp Remote Control is our core product and has won many prestigious awards and has been a high scorer in product tests. We continually strive to improve and develop the program, so that it can fulfill the high expectations of the users and our partners," said Danware CEO, Peter Grondahl.
To ensure maximum flexibility for remote control processes, NetOp Remote Control 9.0 enables users to define when helpdesk personnel may access their computer. It also allows one helpdesk specialist automatically take over remote control from another, if other specialist skills are required to solve the user's problem.
Helpdesk personnel can also transfer screen images from the user's computer to their own at given intervals and perform remote control sessions with users when most relevant.
NetOp Remote Control 9.0 supports all popular operating systems and communication protocols, now including:
o Novell Desktop Linux 9.0
o Red Hat Enterprise Linux 4.0 AS, ES and WS
o SuSE Linux 9.1, 9.2, 10.0
o Fedora Core IV
o Debian Linux 10.3
o Sun Solaris 10.0
o Mac OS X 10.4 (on the host computer only)
NetOp Remote Control's interface has been updated and the program's settings allow end user to configure the software to best meet their business requirements.
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Further details
CEO Peter Grondahl
Tel. +45 45 90 25 25
pg@danware.com
About Danware A/S
Danware A/S develops and sells software products based on its NetOp remote control technology, which allows fast, secure and stable transfer of screen images, sound and data between two or more computers. Danware has three business areas, NetOp Remote Control, NetOp School and Security. NetOp Remote Control facilitates remote control of one or more computers, while NetOp School is used for computer-based classroom teaching.
Security includes internet filter NetOp Netfilter and NetOp Desktop Firewall, a distributed firewall for monitoring processes and communication on computers. Danware products are sold in over 80 countries, and turnover in 2005 was 91.3 million Danish kroner. Danware is listed on the Copenhagen Stock Exchange and the SmallCap+ index.
Engineering:
Gunnar Steiner Product Manager
INTL
Phone: +45 45 90 25 25 E-mail this person
General Information:
Peter Grondahl CEO
USA
Phone: +45 45 90 25 25 E-mail this person Company Information: Name: Danware A/S Address: Bregnerødvej 127 City: Birkerød ZIP: DK-3460 Country: Denmark Phone: +45 4590 2525 http://www.netop.com
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