Service Offerings aid in LANDesk deployment/management.
December 19, 2005 -
LANDesk(TM) Management Suite v8.6 for ThinkVantage(TM) Technologies service offerings aid in deployment, management, and training for LANDesk Management Suite v8.6 for ThinkVantage Technologies solution. Offerings provide Dedicated LANDesk Technical Account Manager (TAM), on-site professional services, and additional TAM on-site days. Deployment services and professional services are also provided for design, project management, knowledge transfer, and installation of LANDesk products.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Service Offerings for LANDesk Management Suite 8.6 for ThinkVantage Technologies Solution Enhance Deployment, Management, and Training
LANDesk Management Suite 8.6 for ThinkVantage Technologies service offerings feature:
A dedicated support personnel to aid in deployment of the LANDesk Management Suite 8.6 for ThinkVantage Technologies solution and other LANDesk offerings
On-site consulting support in deployment and management of the LANDesk Management Suite 8.6 for ThinkVantage Technologies solution and other LANDesk offerings
Training in deployment and management of the LANDesk Management Suite 8.6 for ThinkVantage Technologies solution and other LANDesk offerings
For technical support:
Call LANDesk Management Suite for ThinkVantage Technologies Support: 866-366-7902 or 801-208-1732
or
Request technical information via the Web site at http://www.landesk.com/Support/Home/Index.aspx
Overview
LANDesk(TM) Management Suite 8.6 for ThinkVantage(TM) Technologies service offerings from LANDesk(TM) are a set of services that aid in the deployment, management, and training for the LANDesk Management Suite 8.6 for ThinkVantage Technologies solution.
The LANDesk Management Suite 8.6 for ThinkVantage Technologies service offerings from LANDesk include:
Dedicated LANDesk Technical Account Manager (TAM): The LANDesk TAM supports customer's business as a primary focus of their activities. With only a few customer accounts, a TAM works on active issues and provides a proactive technical relationship. Knowing the customer's specific environment, processes, and business direction are key success drivers of the TAM program. For details about the TAM offering, visit http://www.landesk.com/Support/Servic...
On-site professional services to aid in deployment, management, and customization
TAM additional on-site days (three-day minimum): This service extends the four-day base on-site visits available through the standard TAM service.
TAM additional customer contact: This service extends the two contacts within the company to call in to TAM available through the standard TAM service.
Deployment services and professional services: This type of service includes design, project management, knowledge transfer, and installation of the LANDesk family of products into the customer's production environment. This starts with a discovery call where the size and complexity of the deployment is determined. This can be anything from a small pilot deployment to a full enterprise (turnkey) deployment. From this information it is determined what personnel are required to perform the deployment, a statement of work is created and signed, and the work is scheduled accordingly.
On-site technical support (two-day minimum): This service is for on-site problem resolution to be used in addition to the standard Professional Maintenance agreement. A LANDesk professional will come on-site to help diagnose and solve identified problems.
Professional training for administration of LANDesk Management Suite 8.6 for ThinkVantage Technologies and other LANDesk offerings.
Training courses available:
LANDesk Management Suite 8.6 for ThinkVantage Technologies Core Training
LANDesk Management Suite 8.6 for ThinkVantage Technologies Advanced Training
Custom On-site Training
LANDesk Management Suite 8.6 for ThinkVantage Technologies Service offerings are solely supported by LANDesk, not Lenovo(TM). LANDesk Management Suite 8.6 for ThinkVantage Technologies Service offerings are solely for the installation of the LANDesk offerings. ThinkVantage Technologies will not be installed as part of this offering.
Lenovo recommends that customers contact LANDesk before ordering the LANDesk Service Offerings to obtain help with product selection and appropriately size the work effort needed.
Availability date
November 29, 2005 Company Information: Name: IBM (Corporate Headquarters) Address: 1 New Orchard Rd. City: Armonk State: NY ZIP: 10504-1783 Country: USA Phone: 800-426-4968 FAX: 914-765-7382 http://www.ibm.com
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