Archive News Story
(Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Software delivers business intelligence to Contact Center.
October 4, 2005 -
Powered by DataJungle, Customer1 Reporting Matrix combines reporting, analysis, scorecards, and performance monitoring. It is designed to extend business intelligence to all levels of Contact Center and Enterprise, while minimizing demand on information technology resources. Call Center Managers, Supervisors, Directors, and Enterprise Management can create their own dashboards from multiple data sources, and access correct information to make crucial business decisions.
Archive Press Release
(Products mentioned in this Archive Press Release may or may not be available from the manufacturer.)
Release date: September 20, 2005
Genticity Releases Customer1 Reporting Matrix with Enhanced Reporting
ACCE Seattle - September 20, 2005 -Genticity Inc. this week will unveil new enhancements to its business intelligence tool set, combining reporting, analysis, scorecards and performance monitoring within its award-winning integrated web-based desktop.
Customer1, the Customer Interaction Hub for Contact Centers is introducing the Customer1 Reporting Matrix, designed to extend business intelligence to all levels of the Contact Center and the Enterprise, while lessening the demand on information technology resources.
Now Call Center Managers, Supervisors, Directors and Enterprise Management can easily create their own dashboards from multiple data sources, keeping their finger on the pulse of the customer and accessing the right information to make crucial business decisions.
"Business intelligence is critical at all levels of the Contact Center and frequently this intelligence needs to be combined from many different sources. In addition, Contact Center Supervisors and Directors need this information in real time and need the flexibility to easily create new reports. Matrix enhances our already strong offering for real time information." said Gail MacKay, VP of Business Development.
Powered by DataJungle, the Customer1 Reporting Matrix is proven, robust, scalable, easy to use and provides a low total cost of ownership.
"Our commitment to delivering powerful intelligence tools to the Contact Center is enhanced with the Customer1 Reporting Matrix. We believe that the Matrix will further strengthen our differentiation in the market and help to drive our continued growth," said Harold Hutchinson, President of Genticity
Customer1 is a browser-based, highly flexible and easy-to-use application that consolidates the agent desktop, reduces call-handling times, supports cross selling and up selling for increased profitability and provides real-time and proactive analytics. Building upon the features that won Best New Product for the Contact Center in 2004 and Best After Sales Support in 2005, the Customer1 Reporting Matrix delivers even greater flexibility, functionality and performance.
About Genticity Inc. - Genticity is a leader in providing Customer Interaction Management (CIM) solutions. Through the deployment of Customer1, an innovative CIM software solution that has been "Designed by Experience" for the inbound, outbound and blended contact center industry, organizations are able to revolutionize their ability to improve efficiencies, empower agents, and reduce operating expenses while providing superior levels of customer service and intimacy. Quick to deploy and easy to use and maintain, Customer1 takes advantage of existing operating environments and provides a low total cost of ownership. To learn more about Genticity and Customer1, please visit www.customer1.com or contact Sales toll-free at (866) 55-CUST1 (552-8781), or (905) 315-9821.
About DataJungle Software Inc. - DataJungle Software develops enterprise business intelligence, collaboration, and annotation applications for the Microsoft and Cognos BI platforms. These products provide unmatched flexibility, end-user customizability, and impact. Some of the world's leading businesses rely on DataJungle software to deliver business information to key decision makers. For more information, visit the DataJungle Web site at www.datajungle.com. Company Information: Name: Genticity Inc. Address: 28 Hillstrom Ave City: Charlottetown ZIP: C1E 2C5 Country: Canada Phone: 866-552-8781 http://www.genticity.com
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