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Software helps simplify service level management.

September 29, 2004 - Creating end-to-end view of service levels, Tivoli® Service Level Advisor v2.1 helps IT organizations provide value to customers, partners, and employees. It helps define services and establish goals and objectives for service delivery documented in Service Level Agreements. With web-based reporting, users can analyze and report on services delivered for IT group and clients who use them. Trend analysis enables proactive and autonomic cures to help avoid SLA violations.

Related categories: Software

Archive Press Release
(Products mentioned in this Archive Press Release may or may not be available from the manufacturer.)

Release date: September 21, 2004

IBM Tivoli Service Level Advisor V2.1 Helps Simplify Service Level Management Through Enhanced SLA Definition, Evaluation, and Reporting

Overview

IBM Tivoli® Service Level Advisor V2.1 is designed to provide
service level management capabilities for the IBM Tivoli
Business Service Management portfolio of products. Service level
management helps the IT organization provide excellent value to customers, partners, and employees.

IBM Tivoli Service Level Advisor V2.1 helps:

• Define the services that you will deliver

• Establish goals and objectives for service delivery documented in Service Level Agreements (SLAs)

• Analyze and report on the actual services delivered for the IT
group and the clients who use them

• Measure the effectiveness of IT services (such as Web server
availability and performance) and business services (such as payments processing response time)

New in V2.1:

• Simplified SLA definition through use of a new SLA wizard

• Enhanced reporting

• Improved time-to-value and IT resource productivity

Key benefits of new features:

• Simplification of SLA definition through the use of a SLA wizard

• End-to-end service level management through the integration of mainframe data

• Enhanced graphical reporting of SLA results

Key prerequisites

• Tivoli Data Warehouse 1.2 (included)

• IBM WebSphere® Application Server 5.1 (included)

• IBM DB2 Universal Database® (UDB) 7.2 with fix pack 10a
(included)

Planned availability date

• September 24, 2004: Electronic software delivery

• September 24, 2004: Physical media

At a glance

IBM Tivoli Service Level Advisor V2.1 delivers:

• The ability to help create an end-to-end view of service levels

• Automated evaluation of SLAs to help reduce the time and effort for business process service delivery

• Trend analysis that can enable proactive and autonomic cures
to help avoid SLA violations

• Alerts for SLA violations and trends to violations through
event traps or e-mail

• Highly visual and flexible Web-based reporting

• A new SLA wizard that can help reduce the time and effort required to build and manage SLAs

• The ability to establish consistent roles definitions by leveraging IBM Tivoli Identity Manager V4.5

• Tivoli Data Warehouse as a focal point for data aggregation
to help reduce the time to deploy new monitoring features and metrics for SLAs

• Five new business level reports that help enhance the existing
SLA reporting capabilities

For ordering, contact:

Your IBM representative, an IBM Business Partner, or the Americas Call Centers at 800-IBM-CALL Reference: SE001

Company Information:
Name: IBM (Corporate Headquarters)
Address: 1 New Orchard Rd.
City: Armonk
State: NY
ZIP: 10504-1783
Country: USA
Phone: 800-426-4968
FAX: 914-765-7382
http://www.ibm.com/

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