Contact Center Software provides WFO capabilities.

TelStrat    Plano, TX 75074
Jul 20, 2012 Intended for contact center outsourcers, multi-tenant environments, and SaaS hosted providers, Engage Cloud(TM) provides core suite of call recording and WFO capabilities optimized for public or private cloud deployments. Web-based centralized management streamlines server and account configuration and control. Offering full support for SSL/HTTPS connections, 256-bit AES encryption, and securely partitioned resources, software meets PCI DSS and HIPAA requirements.

Quality Management Software supports contact centers.

TelStrat    Plano, TX 75074
Apr 04, 2012 With Engage Quality, contact centers have tools to deliver targeted evaluation and comprehensive training, calibrated for consistency, across team or entire organization. Program incorporates advanced agent evaluation, calibrated assessment, integrated e-learning, and fully customizable agent performance reporting.

Contact Center Management Software works with ShoreTel systems.

TelStrat    Plano, TX 75074
Jul 28, 2010 Addressing each major aspect of contact center operations, Engage Suite integrates functionality for voice/screen recording, agent coaching, e-learning and performance evaluation, workforce forecasting and scheduling, and speech analytics. ShoreTel-compatible suite, supporting large telemarketing firms and small companies alike, lets ShoreTel users record phone conversations on any analog, digital, VoIP, or mobile phones via integration with ShoreWare Core Software v.10.1 or later.