Customer Service Software delivers multi-channel support.

Parature, Inc.    Vienna, VA 22182
Jul 10, 2009 Parature Customer Service(TM) offers fully integrated Chat application designed to meet needs of instant message generation. Routing of chats by availability and skill optimizes productivity of multitasking agents across multiple support channels. Software-as-a-Service also includes email-to-ticket feature as well as customer feedback function, which captures information specific to support issue upon ticket close or end of chat session.

Customer Service/Support Software is offered via SaaS model.

Parature, Inc.    Vienna, VA 22182
Dec 02, 2008 While promoting efficiency and control by offering tailored degrees of ticket permissions, Parature Fall '08 also delivers flexible and accurate reporting with abilities to associate ticket to 2 customers as well as create hidden tickets to manage internal support processes and issues. Support portal experience may be personalized with option of remembering accounts last worked with, type of tickets that user was viewing, sort order, and previous table paging options.