Latest New Product News from Parature, Inc.
Customer Service Software delivers multi-channel support.Parature, Inc. Vienna, VA 22182
Jul 10, 2009 Parature Customer Service(TM) offers fully integrated Chat application designed to meet needs of instant message generation. Routing of chats by availability and skill optimizes productivity of multitasking agents across multiple support channels. Software-as-a-Service also includes email-to-ticket feature as well as customer feedback function, which captures information specific to support issue upon ticket close or end of chat session.
Customer Service/Support Software is offered via SaaS model.Parature, Inc. Vienna, VA 22182
Dec 02, 2008 While promoting efficiency and control by offering tailored degrees of ticket permissions, Parature Fall '08 also delivers flexible and accurate reporting with abilities to associate ticket to 2 customers as well as create hidden tickets to manage internal support processes and issues. Support portal experience may be personalized with option of remembering accounts last worked with, type of tickets that user was viewing, sort order, and previous table paging options.
Other Company News From Parature, Inc.
Jan 28, 2008
The Automatic Transmission Rebuilders Association Selects Parature On-Demand Support Software
Jan 07, 2008
Parature Named to SmartCEO's Third Annual Future 50
Dec 10, 2007
Parature Receives 2007 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
Nov 14, 2007
Parature Releases Free White Paper on Getting Your Software as a Service
Oct 16, 2007
Parature Named to Software Magazine's 25th Annual Software 500
Oct 03, 2007
Parature Announces First Advisory Board
Jul 05, 2007
Parature Named 'Hottest Venture Capital Deal' by Northern Virginia Technology Council
Jun 27, 2007
Parature Appoints Vocus President and Ceo Rick Rudman to Board of Directors
Jun 12, 2007
Dyscern Selects Parature On-Demand Customer Support Software
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