Transit Systems Inc. Launches Proactive Tracking Tool for Customers
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WAYNE, Pa. -- Transit Systems (TSI) launches an innovative tracking tool focused on proactively tracking customers' shipments for both long distance shipping and moving. The 'Track Your Shipment' initiative eliminates questions regarding shipment status; which increases reliability, accessibility and convenience for customers who wish to track their shipments more closely.
Unlike many well-named parcel companies, the shipping industry has lacked the ability to provide customers with on-demand shipment updates for their most valued possessions. Long distance shipments are commonly tracked through non-sophisticated communication between the carrier and the shipping company. This method lacks reliability in addressing the needs of customers; specifically status updates pertaining to pick-up, transit and ETA (estimated time of arrival). Transit Systems has developed 'Track Your Shipment' to solve this problem.
"Our goal is always to delight our customers. With 'Track Your Shipment' we are providing a convenient, user-friendly platform to enable real time tracking for all customer shipments," says John Tract, Transit System's Director of Operations. "Our proactive shipping system also gives us the ability to update customers via email regarding shipment status as well as providing them the ability to manually log onto our 'Track Your Shipment' page for updated shipment information. We aim to please our customers and feel this system helps us achieve that."
With the implementation of this proactive tracking system came overwhelmingly positive feedback from customers who have used the system; giving their experience with the tool a unanimous 5 out of 5 stars on its reliability, accessibility and convenience. Customer experience is key to the success of this new system. Ease of accessibility has proven to be one of the most positive attributes of this tool, largely due to less information required by the customer (invoice number and email address) to manually access the status of their shipments.Â
Transit Systems has implemented the proactive tracking system to be utilized for all shipping services the company provides. From 'pack it yourself ' to 'we'll pack it for you' shipping, the customer is continually updated on the status of their shipment from start to finish via email updates or manual access of the 'Track Your Shipment' page. The representative assigned to the shipment addresses any questions that the customer has regarding the process and will continue to provide additional support as needed.
Transit Systems takes pride in delighting its customers and continue to make strides to consistently achieve this goal. The new tracking system is one of many advances that Transit Systems' will make to continue to serve its customers and provide them with the best experience possible regarding their shipment needs.
Transit Systems is federally licensed by the U.S. Department of Transportation (License Number: 517872) and has been approved by various companies and organizations in providing shipping and moving services to their franchises and members, including UPS. Transit Systems has been named to the Inc. 5000 list of fastest growing private companies in America three times in the past five years.
Keep up with Transit Systems on Twitter and Facebook, and check out customer testimonials on YouTube.
Media contact:
Carolyn Franchetti
610-535-4920
