Thermo Expands Its Informatics Presence in Saudi Arabia
Philadelphia, PA (October 25, 2006) - Thermo Electron Corporation, the leading provider of analytical instruments and laboratory informatics solutions, has established a new local customer support center for its informatics software and services in Dammam, in the Eastern province of Saudi Arabia. Demonstrating its express commitment to its Middle East-based informatics customers, the new helpdesk has been developed in close collaboration with the Yusuf Bin Ahmed Kanoo group, Thermo's partner in the region.
Located within Kanoo's regional IT facility, the new office will work in close partnership with Thermo's local support center in Dubai in order to provide comprehensive support services to informatics customers located across Saudi Arabia. The new helpdesk will offer timely and reliable local language technical assistance, ensuring maximum benefit from the latest Thermo informatics technology and applications.
"The opening of the new customer support center demonstrates Thermo's growing investment in the Middle East to support our ever-increasing number of prestigious accounts in this region," said Kevin Smith, Senior Channel Manager for Thermo's informatics business.
V.V. Ramesh Kumar, IT Support Manager at Kanoo in Dammam, comments: "We are excited with the opportunity to support Thermo's informatics customers in Saudi Arabia. We are already providing services to many of these companies and we feel that this strategic partnership with Thermo will further strengthen our relationships with them. Our goal is to maintain and grow a culture of engineering and customer service excellence through a continuous process improvement program."
For more information on Thermo's laboratory software solutions, please e-mail marketing.informatics@thermo.com or visit www.thermo.com/informatics.
To contact Kanoo:
Yusuf Bin Ahmed Kanoo
P.O.Box 37, Dammam 31411
Kingdom of Saudi Arabia
Phone: +966 3 8348880 Fax: +966 3 8345369
Email: vvramesh@kanoosa.com
For further press information please contact: Kath Darlington on email pr@scottmail.co.uk
Please send all leads from this editorial FAO: Kathleen Beaulieu on e-mail marketing.informatics@thermo.com
For more information please call Thermo Electron on 866-463-6522 or e-mail marketing.informatics@thermo.com
About Informatics
Thermo is the worldwide leader in laboratory software and related services, providing enterprise-wide, multi-laboratory solutions that have become the corporate standard at leading organizations. Our LIMS and CDS are facilitating laboratory data in the world's leading pharmaceutical companies, petrochemical and chemical plants, food and beverage manufacturers, and other major industries. To support our global installations, Thermo provides implementation, validation, training, maintenance and support from the industry's largest worldwide informatics services network.
About Thermo Electron Corporation
Thermo Electron Corporation is the world leader in analytical instruments. Our instrument solutions enable our customers to make the world a healthier, cleaner and safer place. Thermo's Life and Laboratory Sciences segment provides analytical instruments, scientific equipment, services and software solutions for life science, drug discovery, clinical, environmental and industrial laboratories. Thermo's Measurement and Control segment is dedicated to providing analytical instruments used in a variety of manufacturing processes and in-the-field applications, including those associated with safety and homeland security. For more information, visit www.thermo.com
For further press information please contact: Kath Darlington, PR Director, The Scott Partnership, The Old Barn, Holly House Estate, CRANAGE, Middlewich, Cheshire CW10 9LT, United Kingdom Tel: + 44 1606 837787 Fax: +44 1606 837757 E-mail: pr@scottmail.co.uk
