Service Strategies Helps Network Appliance Transform Global Support Operations


New Whitepaper Details How Network Appliance Global Support Achieved Significant Performance Gains

SAN DIEGO, Sept. 11 / -- Service Strategies Corporation, the leading provider of standards, career development and strategic advisory services for the technology service and support marketplace, today announced the availability of a new whitepaper detailing it's efforts to improve global support operations for Network Appliance, Inc. (NASDAQ:NTAP).

To meet the demands of a rapidly growing customer base, Network Appliance engaged Service Strategies to conduct a deep level assessment and develop an innovative plan of action to transform the company's global support operations.

"Service Strategies' global assessment and action plan provided a great platform for launching our improvement initiatives," said Rusty Walther, Senior Vice President of Global Support at Network Appliance, Inc. "The resulting move to a centralized support model has allowed us to jump-start our proactive and personalized support offerings and deliver an improved level of service to customers worldwide."

Don Schueler, Senior Consultant with Service Strategies who worked on the project stated, "Network Appliance demonstrated a strong commitment to the continuous improvement, as evidenced by the outstanding results achieved through the initiative."

Network Appliance was able to realize significant performance gains through the process, including a 38% reduction in cost per support case, a 20% improvement in case resolution time and significant reductions in case backlog and average case age.

The full results are highlighted in the new whitepaper entitled "Transformational Change at Network Appliance Global Support" available for download at http://www.servicestrategies.com/.

About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence by providing industry standards, career development and strategic advisory services that ensure delivery of consistent, high-quality technology services and support. Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. Service Strategies' programs help improve the service and support operations of industry leading technology companies worldwide. For more information, visit www.servicestrategies.com/, email info@servicestrategies.com or call 858.674.4864, toll free in North America 800.552.3058

About Network Appliance, Inc.
Network Appliance is a world leader in unified storage solutions for today's data-intensive enterprise. Since its inception in 1992, Network Appliance has delivered technology, product, and partner firsts that simplify data management. Information about Network Appliance(TM) solutions and services is available at http://www.netapp.com/.

Source: Service Strategies Corporation

CONTACT: Greg Coleman, Vice President, Strategic Programs of Service Strategies Corporation, +1-858-674-4864, gcoleman@servicestrategies.com

Web site: http://www.servicestrategies.com/http://www.netapp.com/

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