NetQoS Appoints Three Executives to Champion Customer and Partner Relations, Enhance Product Development
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Network Performance Management Company Names Chief Operating Officer, Vice President of Customer Care, and Vice President of Software Engineering
READING, UK- 28 Aug. 2007 - Rapid customer growth, increasing year-over-year revenues, expanding partner opportunities, and innovative product development have led NetQoS to appoint three executives to build upon the company's successful customer care, partner relations, and software development organisations. Gene Trammell has been promoted to chief operating officer (COO), Andrew McFarland has been named vice president of customer care, and Eddie Jennings has been promoted to vice president of software engineering.
"NetQoS has long been the strongest company in the network performance management space in terms of revenue and customer growth, customer care, and product depth and quality," said Joel Trammell, NetQoS CEO. "As the company continues to grow, Gene, Andrew and Eddie each have the knowledge and industry experience to maintain this leadership and ensure our products remain the de facto standard for managing network performance."
As the former vice president of customer care, Gene Trammell oversaw the company's successful customer relations programs, which earned the highest customer satisfaction ratings ever seen by an independent research firm in both 2005 and 2007. In his new role as COO, Trammell will manage the operational policies and procedures for the company and oversee cross-departmental functions such as employee training, travel, and recruiting. Additionally, he will provide executive stewardship of all NetQoS partner-related activities. This includes oversight of all internal operations dedicated to NetQoS' recent integration with Cisco Wide Area Application Services (WAAS) WAN optimisation devices for enhanced performance reporting.
Andrew McFarland has been hired to replace Gene Trammell as vice president of customer care and will lead the NetQoS Account Management and Customer Support organisations. His primary responsibilities will be to continue the outstanding support and quality counsel NetQoS customers have come to expect. In addition, he will expand the company's efforts to help customers meet their network performance management challenges by making full use of the NetQoS Performance Center product suite.
Eddie Jennings has been appointed to the role of vice president of software engineering. As a director leading the NetQoS software engineering organisation since 2002, Jennings spearheaded the development of quality and timely network performance management products to help meet customer demands. In his new role, he will manage the software development organisation's expansion as it scales to new product initiatives and future partnership deals. Part of this expansion includes the NetQoS Voice over IP (VoIP) product development group in Raleigh, North Carolina, as it adds capabilities to the company's recently announced VoIP Monitor product catalogue. Two new directors of software engineering will report to Jennings, one in the company's Austin headquarters and one in Raleigh.
About Gene Trammell
Trammell has more than 28 years of experience in customer service leadership and technical project management roles. Prior to joining NetQoS, Trammell worked at Zachry Construction Corporation, where he most recently led the company's $45 million Forest Products Sector.
Prior to Zachry, Trammell held positions at Boise Cascade Corporation, Alabama Kraft Company, and Square D Company. Recently selected as the president of Louisiana Tech University's College of Engineering and Science Foundation Board, Trammell earned a bachelor's degree in mechanical engineering from the institution. Additionally, Trammell is a graduate of the executive development program at Kellogg Graduate School at Northwestern University.
About Andrew McFarland
McFarland has more than 15 years of experience in technology and business leadership roles. Most recently, he served as director of carrier relations and access strategy with MegaPath, where he managed key supplier relationships with cable, wireline, and wireless carriers.
Prior to MegaPath, McFarland was a vice president of network operations at Broadwing Communications, now known as Level 3. He also held a number of positions within Sprint and served as a warfare officer in the U.S.
Navy. McFarland earned a master's degree in business administration from Virginia Tech and a bachelor's degree in mathematics from the University of Rochester.
About Eddie Jennings
Jennings has more than 26 years of experience in commercial software product development and business management. Prior to joining NetQoS, he served as the director for a software development organisation within SensAble Technologies, where he led the development of a revolutionary touch-enabled 3D modeling product. Before that, he worked at Eastman Kodak Company, Intergraph Corporation, and Teledyne Brown Engineering.
Jennings earned a master's degree in mathematics from the University of Alabama, where he also studied computer science at the graduate level.
Additionally, Jennings received two bachelor's degrees in mathematics and music from Jacksonville State University.
About NetQoS Inc.
NetQoS software and services help service providers, government agencies, and large enterprises - including half of the Fortune 100 - improve the delivery of applications over wide area networks by enabling them to monitor application service levels, troubleshoot problems quickly, and plan for change. Representative NetQoS customers include Chevron, Lockheed Martin, American Express, Hilton Hotels, Siemens, Boeing, Deutsche Telekom, NASA, and Barclays Global Investors.
Headquartered in Austin, Texas, NetQoS has R&D centers in Austin and Raleigh, N.C., and regional sales offices in London and Singapore. For more information, visit www.netqos.com or call (877) 835-9575.
