NETGEAR Introduces Industry-First Free On-Site Support for Businesses
Standardizes next business day on-site replacement service across business product portfolio
SAN JOSE, Calif., Nov. 5, 2010 - NETGEAR®, Inc.(Nasdaq: NTGR), a global networking company that delivers innovative products to consumers, businesses and Internet service providers, today announced it will provide next business day on-site service on all business products, free of charge to customers. This service will be launched in key markets in Europe and is intended to rollout across other markets over time. This service offering, in addition to NETGEAR's Lifetime warranty on ProSafe® products, provides a unique benefit to NETGEAR business customers. Smart IT departments seeking reliable, affordable and simple solutions may now deploy NETGEAR products with greater confidence than ever before.
NETGEAR's ProSupport next business day on-site service dispatches a networking professional to a customer site on the next business day. Channel partners searching for an alternative to costly vendor licensing and certification programs may now directly leverage NETGEAR's global support network and expertise. Midsize enterprise IT departments depending on affordable business solutions may now trust NETGEAR solutions more than ever before.
"Midsize enterprise IT customers in recovering economies demand solutions that can improve productivity without requiring additional budget," said Shane Buckley, SVP and GM of NETGEAR's SMB Business Unit. "NETGEAR's business solutions raise the bar even higher for traditionally high-priced vendors and deliver all of the confidence without the cost."
"We greatly appreciate this added level of customer service by NETGEAR," said Hans-Juergen Heinold, General Manager Product Management and Purchase at Bechtle AG, a German VAR. "We can give our customers the best customer service without the need to hire additional support resources that raise costs on our end - a big plus for our customers, and our business."
The new ProSupport plan is included at no extra charge and lasts for the first three years of the warranty period for all ProSafe® managed switches, ProSafe wireless controllers and rackmount ReadyNAS® network storage products.Next business day on-site replacement service programs are initially available in Austria, Belgium, France, Germany, Ireland, Luxembourg, UK and The Netherlands, with additional European regions available in the next few months.
For more information, please visit: onsite.netgear.com
About NETGEAR, Inc.
NETGEAR (NASDAQGM: NTGR) is a global networking company that delivers innovative products to consumers, businesses and Internet service providers. For consumers, the company makes high performance, dependable and easy home networking, storage and digital media products to connect people with the Internet and their content and devices. For businesses, NETGEAR provides networking, storage and security solutions without the cost and complexity of Big IT. The company also supplies all of the top Internet service providers with retail proven, whole home solutions for their customers. NETGEAR products are built on a variety of proven technologies such as wireless, Ethernet and powerline, with a focus on reliability and ease-of-use. NETGEAR products are sold in over 27,000 retail locations around the globe, and through more than 36,000 value-added resellers. The company's headquarters are in San Jose, Calif., with additional offices in 25 countries. NETGEAR is an ENERGY STAR® partner. More information is available at www.NETGEAR.com or by calling (408) 907-8000. Connect with NETGEAR at twitter.com/NETGEAR and http://www.facebook.com/NETGEAR.
SOURCE NETGEAR, Inc.
CONTACT: Melanie Terbeek, of Atomic PR, +1-415-593-1400, melanie@atomicpr.com, for NETGEAR; or U.S. Sales Inquiries, +1-408-907-8000, sales@netgear.com; or U.S. Customer Inquiries, +1-888-NETGEAR
