NETGEAR® Advanced Technical Support Program Delivers Extensive Expertise, Improved Communication, Enhanced Troubleshooting Capabilities to Powershift Platinum Partners in North America
Enhanced Tier 3 Technical Support Program Provides Highly-Experienced U.S.-Based Technical Support Personnel to Assist in the Deployment and Start Up of Critical Network Infrastructures by NETGEAR's Elite Platinum Level VARs and Resellers
SANTA CLARA, Calif., March 26 / -- NETGEAR, Inc. (NASDAQ:NTGR), a worldwide provider of technologically advanced, branded networking products, today enhanced the level of value and support of one of the networking industry's most comprehensive reseller programs with the launch of an advanced Tier 3 technical support program designed to serve the mission critical requirements of the premier Platinum level members of its Powershift Partner program in North America.
Based out of the company's Santa Clara, Calif., headquarters, NETGEAR's new Advanced Technical Support program provides a host of advantages for its Platinum level VARs and reseller partners including improved communication with customers, fast turnaround replication of network integration issues through NETGEAR's support lab and timely access to engineering resources for escalated issues.
The Advanced Technical Support program, which is staffed by experienced technical support personnel that possess an average of more than five years of networking experience in the enterprise environment, is available Monday through Friday from 6 a.m. to 6 p.m. PST and is complemented by NETGEAR's U.S.-based Tier 2 technical support center which operates 24 hours per day, seven days per week.
"NETGEAR's investment in the Advanced Technical Support program once again reaffirms our commitment to providing a value-packed reseller partner program which helps our resellers to become more efficient and profitable," explained Raymond Lee, Director of Technical Support at NETGEAR. "Our new Advanced Technical Support program provides fast access to highly-qualified technical support personnel to assist our premier Platinum level resellers quickly diagnose equipment issues to reduce installation and downtime. Our top resellers need experienced technical support personnel to assist in the deployment and start up of critical network infrastructures and we developed this premier U.S.-based technical support program to ensure the success and effectiveness of those reseller partners."
About NETGEAR's Powershift Partner Program
NETGEAR's Powershift Partner Program provides value for any VAR or reseller selling into the small- and medium-business marketplace. Benefits of the NETGEAR Powershift Partner Program:
oDedicated support staff
oAccess to Web marketing resources
oBid desk
oOnline RMA abilities
oOnline training
oCo-op marketing funds and loyalty programs
oNFR product inventory
oExclusive priority Level 2 technical support phone
oBusiness configurator
For more information on NETGEAR's Powershift Partner Program, please visit www.netgear.com/.
About NETGEAR, Inc.
NETGEAR (NASDAQ:NTGR) designs technologically advanced, branded networking products that address the specific needs of small and medium business and home users. The Company's product offerings enable users to share Internet access, peripherals, files, digital multimedia content and applications among multiple personal computers and other Internet-enabled devices. NETGEAR is headquartered in Santa Clara, Calif. For more information, visit the company's Web site at www.netgear.com/ or call (408) 907-8000.
© 2007 NETGEAR, Inc. NETGEAR® and, the NETGEAR Logo are trademarks or registered trademarks of NETGEAR, Inc. in the United States and/or other countries. Other brand and product names are trademarks or registered trademarks of their respective holders. Information is subject to change without notice. All rights reserved. Actual data throughput will vary from maximum signal rates stipulated. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput.
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Source: NETGEAR, Inc.
CONTACT:Doug Hagan of NETGEAR, Inc., +1-408-907-8053, doug.hagan@netgear.com; or Ken Hagihara of Integrity Public Relations,
+1-949-768-4423, ext. 101, ken@integritypr.net, for NETGEAR, Inc.
Web site: www.netgear.com/
