myServiceForce.com Selects SMobile Systems to Add Mobile Security to Field Service Solutions |
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SMobile Systems
2020 Leonard Ave.
Columbus, OH, 43219
USA
Press release date: July 2, 2007
SMobile Addresses Growing Need for The Mobile Field Service Workforce to Protect Customer Data and Other Sensitive Information While On the Road
Columbus, OH - July 2, 2007 - SMobile Systems, developers of the industry's most comprehensive, cross-platform security solution for mobile devices, today announced that myServiceForce.com, the leading mobile field service management and productivity software for small- and medium-sized businesses (SMBs), will add SMobile's mobile security software to its suite of customer service solutions for the field service industry. The partnership brings an important level of security and control to the mobile field service workforce, ensuring that the sensitive data stored on mobile devices for each job are fully protected from unauthorized access.
"Our customers trust their mobile devices with every detail of their services including work orders, dispatch requests, inventory details, invoices, and more. Because any outside access to this private and confidential client information could have serious consequences, our customers have expressed a growing concern not only for intrusions and hackings, but for lost and stolen devices as well,"said Gary Rawding, President of myServiceForce.com. "SMobile's proven, ironclad security software protects us on all fronts - so we can ensure peace of mind by protecting pertinent customer information, and ensuring that data is safe, even if it gets into the wrong hands."
myServiceForce.com's solutions are used by field service companies across a range of industries, including specialty trades like HVAC and plumbing, equipment services like water treatment and appliance repair, and site service professionals for pool and spa, IT, property management, cleaning services, and more. SMobile's security offering will deliver three levels of protection, which myServiceForce.com customers can select and customize based on specific needs:
o SMobile Security Shield, the company's flagship mobile security software suite, provides a layer of security for both the mobile device and the company network, offering firewall, anti-virus, and anti-spam functionality.
o The SMobile Systems Console enables centralized management and protection of all field devices and networks, including an encryption capability for data and applications. The Systems Console also includes a unique, remote "Lock & Wipe" feature that can be used to completely shut down a device and clear all memory and storage in the event that it is hacked, lost, or stolen.
o The SMobile Policy Manager controls and monitors inbound and outbound access to block and delete unauthorized content and images. The Policy Manager also includes a full backup-and-restore capability to quickly activate new devices, or reactivate recovered ones.
"The mobile field service workforce is more than 25 million strong, all using devices with significant memory, storage, and processing capabilities to carry and transmit highly confidential and proprietary information on a daily basis," said Neil Book, President of SMobile Systems. "The combination of myServiceForce.com and SMobile Systems allows these workers to significantly increase productivity and efficiency in the field, while working within a completely secure, protected mobile environment."
About SMobile Systems SMobile turns ordinary mobile phones into secure mobile or "SMobile" phones (tm), offering the industry's only cross-platform mobile security solution, and the only anti-virus software available anywhere on the market for BlackBerry devices. The SMobile solutions support the broadest range of mobile platforms and devices on the market, including Symbian, Windows Mobile, BlackBerry, and Palm OS. The SMobile solutions have been stringently tested and certified by independent facilities such as Cap Gemini, National Software Testing Labs (NSTL), and VeriTest, and are used by enterprises around the world, as well as leading device manufacturers such as Nokia and Sony Ericsson, and large mobile carriers including Cingular Wireless, Vodafone, DTAC, and Mobile One. For more information, visit www.smobilesystems.com.
About myserviceforce.com myServiceForce.com is an award-winning developer of service automation solutions that leverage the Internet and wireless technology. The company combines best-of-breed management software with full-function mobile devices to enable field service companies to improve productivity, reduce operating costs, increase revenue and enhance customer service by eliminating manual, paper-based processes, and creating real-time, on-site transactions. myServiceForce.com is headquartered in Malvern, Pa. For more information, visit www.myServiceForce.com or contact Sean Marzola at smarzola@myserviceforce.com.
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