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For Seasons Hospice Caregivers, Mobile Workforce Management Means More Time with Patients, Less Time Travelling or Performing Admin. Tasks

ClickSoftware Technologies Ltd - Burlington, MS

Original Press Release

For Seasons Hospice Caregivers, Mobile Workforce Management Means More Time with Patients, Less Time Travelling or Performing Admin. Tasks

Press release date: March 4, 2014

ClickSoftware Selected to Optimize Patient Appointment Scheduling and Mobilize Efficiency of Thousands of Caregivers Nationwide

BURLINGTON, Massachusetts -

The mission of Seasons Hospice & Palliative Care [ is to honor life and offer hope. Doing so involves the complicated task of coordinating its vast clinical team members (physicians, nurses, hospice aids, chaplains, social workers, music therapists and volunteers) around the needs of its patients and their families in a decentralized environment. To manage this challenge, the community-based organization has turned to ClickSoftware [ (NasdaqGS: CKSW) to manage the complexities of patient appointment scheduling and caregiver efficiency in the field through the use of automated scheduling and real-time mobile collaboration capabilities.

"To provide the highest quality service to a large patient base, across a vast geography, we need to add efficiency and accuracy to our scheduling process to ensure we have the right resource, with the right patient, at the right time. We need a solution that offers information and visibility to reduce travel throughout our staff's day between patient visits, easily identify the right resource to increase the response time to patient and family needs, and shift as much of our staff's time from behind the wheel to the bedside of our patients. This can be made possible through optimization and visibility, and ClickSoftware's solution has the means to deliver our team just that," said Todd Stern, CEO of Seasons Hospice. "We evaluated the capabilities of several technology providers. ClickSoftware stood out for its superior functionality and commitment to understanding, and conforming to the specific needs of our organization. ClickSoftware makes the life of our workforce much easier. Instead of spending time on manual administrative processes, our caregivers can focus on what truly matters-our patients."

Seasons Hospice is collaborating with ClickSoftware, the leading provider of automated mobile workforce management and optimization solutions for the service industry. Seasons Hospice is leveraging key data from its electronic medical records to automate and optimize work order creation, patient appointment scheduling and call center dispatching, and to capture real-time status updates from the thousands of caregivers, including nurses, doctors, music therapists and social workers in the field.

ClickSoftware makes it possible to:
- Centrally manage scheduling operations no matter how large the customer base or high-volume or complex the work requests.
- Produce a simplified, prioritized schedule with step-by-step instructions for caregivers.
- Streamline patient information into one workflow, including everything from enrollment information to daily patient requirements and updates.
- Find the best driving routes to and from appointments, and receive detailed directions via smartphone.
- Report task status updates and completions from the field.
- Automatically incorporate caregiver information into timesheets, which are used to calculate payroll and reimburse caregivers for hours worked and miles traveled.
- Easily handle urgent scheduling decisions.

"With more industries now relying on mobile workers, especially the patient-facing healthcare sector, ClickSoftware's ability to provide real-time communication and work prioritization is critical," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "ClickSoftware will help Seasons Hospice improve its patient services and the company's bottom line by quickly and accurately prioritizing field work, allocating job resources, scheduling and routing appointments, as well as exchanging field data to communicate in real-time via HTML5 supported mobile devices."

"Seasons Hospice opted for an on-premise solution representing companies for whom the classic IT, non-cloud, computing environment is a better fit. Simultaneously we continue to see large companies shifting to cloud based solutions, and the fact that ClickSoftware offers both modes of deployment is a unique differentiator," BenBassat concluded.

About Seasons Hospice & Palliative Care

Founded in 1997, Seasons Hospice & Palliative Care is one of the nation's largest community based Hospice Care providers. Seasons offers high-quality compassionate care in 16 states through 22 Medicare-certified programs and 10 Hospice Inpatient Centers. In 2013, Seasons caregivers served more than 19,000 patients. Its website is

About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit Follow us on Twitter [

Media Contacts:

Kristin Amico, ClickSoftware, +1-781-272-5903 ext. 2364,

Tiffany Darmetko, MSLGROUP, +1-781-684-0770,

ClickSoftware Technologies Ltd


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