FastPic Systems Customer Website Offers an Array of Industrial Equipment Technical Support
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FastPic Systems has a website, exclusively for active customers, that offers an array of technical support solutions which are accessible 24 hour per day, seven day per week. This site offers downloads, free upgrades, serial communication tests, user tools and demonstrations, documentation for tote or bin set up, host set up files, slotting worksheet, troubleshooting documentation, workstation requirements, user guides and account information for active industrial equipment customers.
Customers with active support contracts have full access benefits of up to date information on their accounts and software product, glossary of terms, installation guides, and request forms for a full CD copy of their current software package. Set up files, query tools, and test are among the many other support items that can be found on the website.
"Optional emergency technical support should be a consideration for those industrial equipment organizations that have mission critical, around-the-clock operations and can't afford to have their storage and retrieval system out-of-operation for any length of time due to a software issue," said Doug Card, Director, FastPic Systems.
FastPic Systems, a company of the Kardex AG of Zurich, Switzerland Group, is a leading developer of software for automated storage and retrieval system operation. The KRI Group is a manufacturer and integrator of a broad range of AS/RS technologies including vertical lift modules (VLMs), vertical and horizontal carousels. For more information about the FastPic4 software suite, call 207-854-8663 or visit the FastPic Systems web site at www.FastPicSystems.com.
