Electro-Spec's Customer Portal Offers Real-Time Job Tracking
Franklin, IN, March 21, 2011 -- Electro-Spec, Inc., one of the leading specialty plating facilities in the United States, has enhanced their customer service efforts by developing an effective tool that lets customers track their orders in real time. Simply by logging into the Customer Portal, users can view all orders online and get up-to-the-second information on the status of the orders as well as complete shipping information and quality certifications of conformance.
Utilizing a sophisticated bar coding system, Electro-Spec provides customers with real time information from the time parts are received until the minute they are shipped back. For each order, the information on the Customer Portal includes part numbers, order quantities, shipped/remaining quantities, order dates, due dates, and order status. If an item is expedited, it will appear on the report with a red line status that indicates that it has been prioritized in the system and facility. If an item has shipped, detailed tracking information is available from the shippers, including UPS, FEDEX, Airborne, DHL, as well as many other services.
"The best part about this new feature is that you can track all of your orders right at your computer, all without the hassle of phone calls," stated Jeff Smith, President of Electro-Spec. "Our goal is to exceed your expectations on service and it is our hope that you'll find our Customer Portal helpful."
Additional information about orders, or any of our plating services can also be quickly addressed through the Live Help feature found on our website.
For more information on our services or to request quote, visit our website at www.electro-spec.com, email us at services@electro-spec.com, or call us at 317-738-9199.
About Electro-Spec, Inc.
Electro-Spec is continually recognized as one of the leading specialty plating facilities in the United States. With a customer base from North America to Asia and Europe, Electro-Spec is synonymous with high quality and high reliability Gold, Silver, Nickel, Copper and Tri-M3(TM)(Tri-Alloy) electroplating.
Our next-generation plating lines and waste treatment system give us precise control of all phases of plating and production. Technologically advanced hardware and software allows us to monitor time, temperature, current density, filtration, flightbars, substrates, thicknesses, and solution levels throughout our facility. Statistical process information is constantly updated to spreadsheets, allowing complete accountability and traceability.
In concern for the environment, our capabilities in plating and waste treatment are enhanced by our closed-loop processes. Our vacuum vapor degreasers, plating lines and waste treatment systems all encapsulate their by-products for regeneration and recycling, giving us the ability to re-use much of the waste we generate. Water quality and air quality throughout our facility consistently exceeds even the most stringent guidelines.
We take our commitment to our customers, vendors, employees and environment seriously. We believe that either in doing business with us or working for us, that commitment is ever-present. Electro-Spec is truly a leader in the plating industry, but it is our commitment that will allow us to grow and prosper for many years to come.
Electro-Spec, Inc.
3070 R J Parkway
Franklin, IN 46131
Phone: (317) 738-9199
Fax: (317) 738-9491
E-Mail: services@electro-spec.com
