Comptel and Accanto Systems Partner to Address Data Traffic Challenges and Improve the Customer Experience
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Comptel Convergent Mediation and Accanto Intelligent Customer Experience Management equip operators with better visibility into network and service performance, as well as customer experience
HELSINKI, Finland — Comptel Corporation (NASDAQ OMX Helsinki: CTL1V) today announced that it has reached an agreement with Accanto Systems, a pioneer in Customer Experience Management solutions for today's converged networks.
The companies have partnered to deliver an Adaptive Next Generation Service Assurance offering, to help communications service providers (CSPs) overcome the challenges posed by increased data traffic growth and connected device usage and the introduction of new technologies like LTE.
The joint solution, which is a pre-integration between Comptel Convergent Mediation and Accanto's Intelligent Customer Experience Management (iCEM) platform, enables advanced network traffic monitoring, processing and troubleshooting, giving operators the real-time, actionable intelligence they need to ensure a high quality of service (QoS) and quality of experience (QoE).
Key FactsÂ
• Comptel Convergent Mediation helps process 20% of the world's mobile data transactions. Deployed by more than 150 operators across the world, it offers a single, technology-agnostic mediation platform that supports both prepaid and postpaid customer bases and balances resource-constrained service environments when combined with policy control, charging and analytics.
• In the joint solution, Comptel Convergent Mediation supports the collection of data from network probes and other sources, both offline and online, and processes this information for multiple target systems, not just service assurance platforms like Accanto's iCEM but also billing, fraud management and CRM.
• Accanto iCEM is an intelligent data analytics platform that aggregates and correlates vital probe and network data, enhancing the efficiency of existing services, and allowing rapid development of new ones. iCEM gives operators an unprecedented opportunity to reduce OPEX, and at the same time capture new revenue.
Supporting Quotes
• "We are happy to partner with Comptel and announce our joint offering to the market," said Jarkko Multanen, CEO at Accanto Systems. "By combining their convergent mediation product with our iCEM platform, we believe we can effectively address the performance management challenges that CSPs currently face, and at the same time create new opportunities by providing visibility into customer experience."
• "Getting a holistic view into customers' device and service usage and network resources will help CSPs dramatically improve the customer experience," said Antti Koskela, CTO, Comptel. "As a result of our partnership with Accanto, operators will be able to achieve this, and transform their performance data into actionable intelligence in real time, with the goal of resolving QoS issues before customers are impacted."
Resources
• For more information about Comptel, visit www.comptel.com. Learn more about the company's Customer Engagement solutions including its convergent mediation offering.
• Comptel and Accanto will be attending TM Forum's Management World conference, taking place 13-16 May in Nice, France. To arrange a meeting at the show, please contact:
Comptel:Â comptel.marketing@comptel.com
Accanto:Â scott@accantosystems.com
About Comptel Corporation
Since 1986, Comptel has helped more than 290 service providers across 86 countries meet over one billion subscribers' communications and infotainment needs. Comptel's solutions are built on an Event – Analysis – Action strategic framework that leverages the company’s strengths in collecting and analysing Big Data and turning intelligence into opportunities in real time. Comptel's service fulfillment, mediation, charging and policy control, and advanced predictive analytics products with implementation and professional services enable service providers to automate customer interactions and other business decisions, to create revenue, reduce costs and lessen churn. Comptel has a global team of more than 600 professionals, and net sales were EUR 82.4 million in 2012. For more information, visit www.comptel.com.
About Accanto Systems
With solutions deployed to 180 customers in over 60 countries, Accanto Systems is a leading supplier of advanced Customer Experience Management and troubleshooting solutions to communications service providers. Accanto's probe-based Customer Experience Management solutions provide in-depth monitoring; analysis and troubleshooting capabilities, helping operators overcome the massive challenges associated with migration to converged, next-generation telecom architectures. Their solutions can be utilized by any level of the organization, from the NOC to Marketing, and scale easily for use by new technicians all the way to technical experts. Accanto's team of OSS and Operations consultants allow each Accanto solution to be optimized and fully integrated into the organizations' operational and business processes. Visit www.accantosystems.com.
Further Information
Comptel Corporation
Steve Hateley
Head of Marketing
+44 118 929 4211
Steve.Hateley@comptel.com
