Comments Sought on newly proposed contact center standard.
Press Release Summary:
May 21, 2012 - ANSI invites interested stakeholders to submit comments by June 15, 2012 on proposal of ISO Committee on Consumer Policy for new ISO standard on guidelines for consumer contact centers. Proposed new work item, Guidelines for customer contact centers, would provide guidance for business process service centers and all customer contact centers (call centers) to address customer-reported issues of accessing and/or receiving satisfactory help and common frustrations.
Original Press Release
ANSI Seeks Comments on Proposed New ISO Standard on Consumer Contact Centers
Press release date: May 14, 2012