AWWA Webcast helps utilities address high bill complaints.

Press Release Summary:



Titled High Bill Complaints - Easy Water Conservation Help for Your Customers, webcast will offer advice and tips to utility customer server departments on helping customers manage water utility bills through water conservation. Attendees will learn more about water conservation, have ability to respond more fully to customer complaints about high bills, and recognize resources to share water conservation information in proactive effort to address increasing water supply shortages.



Original Press Release:



AWWA Announces Webcast to Help Utilities Address High Bill Complaints



Easy Water Conservation Help for Your Customers

(DENVER, CO) - On Wednesday, October 21, the American Water Works Association (AWWA) will host a High Bill Complaints - Easy Water Conservation Help for Your Customers Webcast. This webcast will offer advice and tips to utility customer service departments on helping customers manage their water utility bills through water conservation.

Attendees will know more about water conservation have the ability to respond more fully to typical customer complaints about high bills, know to ask customers the right questions to help reduce high bills and save water, and recognize resources to share water conservation information in a proactive effort to address increasing water supply shortages.

Webcast presenters include:

Mary Ann Dickinson, Executive Director, Alliance for Water Efficiency, Chicago, IL
Paul W. Lander, Executive Director, The Dakota Ridge Partnership, Boulder, CO
Vicki P. Westbrook, Deputy Director, Durham Dept. of Water Management, Durham, NC

For more information on webcasts and registration details, go to http://www.awwa.org/Education/webcasts.

AWWA is the authoritative resource for knowledge, information, and advocacy to improve the quality and supply of water in North America and beyond. AWWA is the largest organization of water professionals in the world. AWWA advances public health, safety and welfare by uniting the efforts of the full spectrum of the entire water community. Through our collective strength we become better stewards of water for the greatest good of the people and the environment.

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