ASTM International Manual promotes total quality management.
Press Release Summary:
September 30, 2009 - Manual 22, Business Performance Excellence Through Total Quality Management, second edition is available in electronic or hard copy. Nine chapters, focused on roles, planning, reporting, partnerships, control, and compliance, provide practical guidelines to ensure optimal business performance through total quality management. Specifically, guidelines cover leadership commitment; team management; customer, workforce, and market focus; process management; and measurement analysis.
Original Press Release
New Edition of ASTM International Manual on Quality Management Now Available
Press release date: September 28, 2009